Email

The Email page allows you to specify the recipients to notify by email when administration alerts or service tickets occur. You can specify email recipients, notification levels, and information about your email configuration. You can also configure the DXi to generate and send configuration and status reports.

Note: For more information about administration alerts and service tickets, see Alerts .

To access the Email page, on the Notifications page, click the Email tab.

The Email page contains the following tabs:

The Recipients page allows you to manage the e-mail recipients for the DXi to send notifications. You can add, edit, and delete e-mail recipients, and you can specify the types of notifications to send.

Note: To enable the DXi to send e-mail, you must specify an outgoing e-mail server. See Server.

To access the Manage Events Recipients page, on the Email page, click the Email Events tab.

Tasks

Use the Manage Events > Recipients page to perform the following tasks:

The Email Recipient List displays the following information about e-mail recipients:

Name The name of the recipient
Email Address The e-mail address of the recipient
Notification Type The types of notifications sent to the recipient (High, High and Medium, or All)
Notification Status The status of email notifications for the recipient (Enabled or Disabled)

Add an e-mail recipient to send notifications about administration alerts or service tickets to the recipient by e-mail.

To add an email recipient:

  1. Click Add.

    The Add Email Recipient page displays.

  2. Enter information about the recipient:

    Name The name of the recipient
    Email Address The email address of the recipient
    Notification Type

    Select the types of notifications to send to the recipient:

    • High - Send email notifications for High service tickets.

      High service tickets indicate that a critical problem has occurred and needs to be resolved immediately. The operation and performance of the DXi are degraded, and there is a risk of system failure or data loss.

    • High and Medium - Send email notifications for High and Medium service tickets.

      Medium service tickets indicate that a serious problem occurred and needs to be resolved, but it does not necessarily need to be fixed immediately. The operation and performance of the DXi may be degraded.

    • All - Send email notifications for High, Middle, and Low service tickets, as well as any administration alerts.

      Low service tickets indicate that a minor problem occurred and needs to be resolved, but the operation and performance of the DXi are not significantly affected.

  1. Do one of the following:

    • Select the Enable notification check box to enable sending notifications to the recipient.
    • Clear the Enable notification check box to disable sending notifications to the recipient.
  2. Click Apply.

Edit an email recipient to change the recipient's email address or the types of notifications sent to the recipient. You can also enable or disable sending notifications to the recipient.

To edit an email recipient:

  1. Select the check box next to the recipient and click Edit.

    The Edit Email Recipient page displays.

  2. Enter information about the recipient:

    Note: If you are editing an email recipient, you cannot change the Name.

    Name (Optional) Select a different email recipient to edit.
    Email Address The email address of the recipient
    Notification Type

    Select the types of notifications to send to the recipient:

    • High - Send email notifications for High service tickets.

      High service tickets indicate that a critical problem has occurred and needs to be resolved immediately. The operation and performance of the DXi are degraded, and there is a risk of system failure or data loss.

    • High and Medium - Send email notifications for High and Medium service tickets

      .Medium service tickets indicate that a serious problem occurred and needs to be resolved, but it does not necessarily need to be fixed immediately. The operation and performance of the DXi may be degraded.

    • All - Send e-mail notifications for High, Middle, and Low service tickets, as well as any administration alerts.

      Low service tickets indicate that a minor problem occurred and needs to be resolved, but the operation and performance of the DXi are not significantly affected.

  3. Do one of the following:

    • Select the Enable notification check box to enable sending notifications to the recipient.
    • Clear the Enable notification check box to disable sending notifications to the recipient.
  4. Click Apply.

Delete an e-mail recipient if you no longer want the DXi to send email notifications to the recipient.

To delete an email recipient, select the recipient and click Delete.

Note: You can select multiple check boxes to delete multiple recipients, or select the check box next to the Name column heading to select all recipients to delete at once.

The Outgoing Email Server page allows you to specify the server for outgoing e-mail. Use the Secure Email feature to enable outgoing system emails to be sent from a designated SSL email server that provides secure outgoing email to users.

IMPORTANT NOTES

  • The DXi cannot send email notifications until you specify the outgoing email server in the Hostname or IP Address box.

  • Some outgoing email servers require the From Email Address entry to match the Username entry, which prevents email spoofing.

To specify the DXi outgoing email server settings:

  1. From the Configuration menu, selectNotifications > Email > Server to access the Outgoing Email Server page.

  2. Select the Secure Email check box to specify a server that supports encrypted connections.

    3. When you select this check box, the Port, Username and Password fields are displayed. These fields are required to enable the Secure Email feature.

  3. In the Hostname or IP Address box, enter the hostname or IP address of the outgoing email server that is connected to your DXi system.

    4. Additional Information

    • When entering IP addresses, never use an address that is in a reserved IP address range. To see a list of reserved IP address ranges, click the quick tip icon [] located near the Hostname or IP Address box.
    • To use hostname format, you must specify at least one DNS IP address on the Network > IP Address Config page. See Network.

    • Using uppercase letters in the hostname is acceptable but will not be preserved after entry. For that reason, Quantum recommends using lowercase letters in the Hostname or IP Address box.

  4. In the From Email Address box, enter the return email address displayed in emails sent by the DXi.

    5. Specify a return address that lets you easily identify the system that generated the email (for example, systemname@any-domain.com). The return address must contain an @ symbol and a valid domain name, including a period.

  5. In the Port box, enter the DXi system port where the secure email server will be connected.
  6. In the Username box, enter the username for the designated email server.
  7. In the Password box, enter the password for the designated email server.

    8. Note: For increased security the password is not shown by default. Click on the show password icon [] to the right of the box to show the password.

  8. (Optional) Select the Enable Admin Alerts about Email Server not configured check box to have system generate administration alerts to notify you if an e-mail server is not configured.

  9. Deselect the Enable automatic status and configuration emails to Quantum check box. This feature is no longer active and will be removed in a future release.

    10. Note: Automatic emails contain configuration and status information only, and do not contain any customer data stored on the system.

  10. Click Apply.

    Note: After you click Apply, the password remains hidden and the show password icon [] to the right of the Password box will not display the password.

     

The Send Test Email page allows you to send a test email to verify that email notifications are correctly configured on the DXi.

To access the Email Test page, on the Email page, click the Test Events tab.

To send a test email, select a recipient in the list and click Send. If the recipient does not receive the email, make sure that the recipient's email address and the outgoing email server are correct. See Editing an Email Recipient and Server.

The Email Reports page allows you to specify the email recipients for automatically generated reports. You can also generate reports on demand.

The system can generate a report with system status data or with configuration data. Each report also includes the system serial number, date and time, and a message that informs the recipient that the e-mail is automated and they should not respond to it.

Note: To enable the DXi to send e-mail, you must specify an outgoing email server. See Server.

To access the Email Reports page, on the Email page, click the Email Reports tab.

The Email Reports page contains the following tabs:

The Recipients page allows you to specify the email recipients who will receive all scheduled status data and configuration data reports.

Note: To configure the schedule when email reports are sent, use the Configuration > Scheduler page. See Scheduling E-mail Reports.

To access the Manage Reports Recipients page, on the Email Reports page, click the Recipients tab.

Enter the e-mail addresses of up to four recipients in the boxes, and then click Apply. When the system generates scheduled email reports, they will be sent to the specified addresses.

The Send Reports On Demand page allows you to manually generate a status data or configuration data report. The report is immediately sent to the specified email recipient. You can also view configuration data.

To access the Send Reports On Demand page, from the Email Reports tab, click the On Demand tab.

Tasks

Use the Send Reports On Demand page to perform the following tasks:

Manually send a status data or configuration data report. See Sending a Report.

View a configuration data report. See Viewing Configuration Data.

To manually send a status data or configuration data report:

  1. Under Email Type, select the type of report to send (Status data or Configuration data).
  2. In the Send To box, enter the email address of the recipient.
  3. Click Send.
Viewing Configuration Data

To view a configuration data report:

  1. Under Email Type, select Configuration data.
  2. Click View.

    3. The System Configuration Report window displays.

  3. (Optional) Click Save to save a local copy of the report in TXT format.