Overview

This page includes information on how to handle automated Lattus Phone Home Email reports that come in from Lattus customers. This is based on a presentation given by Kevin Poole on 1/7/2015. 

The daily Phone Home Email Report is titled: Event report 'CX1319CKC00178' - 'The Ark'

When a Lattus daily Phone Home Email Report comes into the SPS queue, it must be reviewed for each event (message). If a new issue is found, a new SR is opened up and worked as normal.

Review the PowerPoint (PPT) presentation from the session. Download a Zip file that contains some additional helpful documents, including a Event Report Troubleshooting Guide and more.