Software Upgrades

Software upgrades allow you to update the software running on the DXi4800 to the latest version. Software upgrades can include new features as well as bug fixes.

There are two methods for upgrading the DXi4800 software:

Check for an upgrade (Home page)

The DXi4800 can automatically check for software upgrades on the Home page, or you can manually perform an upgrade check. If an upgrade is found, you can choose to download and install it. See Checking For Software Upgrades.

This is the recommended method for upgrading, but it requires that the DXi4800 be able to access the Internet.

Caution: Configure your firewall so that the DXi4800 can send data to and receive data from updates.quantum.com using port 80 (HTTP).
Upload a software upgrade file (Software Upgrade page)

You can download a software upgrade file from the Quantum Service and Support Web site and then manually upload it to the DXi4800 using the Software Upgrade page. See Uploading a Software Upgrade File.

You can use this method if the DXi4800 cannot access the Internet.

Note: Uploading a software upgrade file may be useful if you are upgrading multiple DXi4800 systems, as the file only needs to be downloaded once. Also, this method assures that all systems will be running the same software version following the upgrade.

The Software Upgrade Utility (accessible from the Home page) allows you to check for available DXi4800 software upgrades and, if available, download and install them. You can also configure the DXi4800 to automatically check for software upgrades.

Note: To check for and download software upgrades, the DXi4800 must be able to access the Internet. If the DXi4800 cannot access the Internet, see Uploading a Software Upgrade File.

To access the Software Upgrade Utility, click Home on the main menu, and then click the Software Upgrade link.

Tasks

Use the Software Upgrade Utility to perform the following tasks:

The DXi4800 can automatically check for available software upgrades on a daily basis. If a software upgrade is found, you will be notified by an admin alert as well as by a Quick Tip icon on the Home page, next to the current software version.

On the Software Upgrade Utility, select the Check daily for software upgrades check box to enable automatic upgrade checking. Automatic upgrade checking is enabled by default. To disable automatic upgrade checking, clear the Check daily for software upgrades check box (not recommended).

To check for available software upgrades at any time, on the Software Upgrade Utility, click Check Now.

If a software upgrade is available, you can read information about the contents of the upgrade and, if you choose, download and install it.

If a software upgrade is available (after automatically or manually checking for upgrades), a summary describing the upgrade displays on the Software Upgrade Utility.

To download and install an available software upgrade:

  1. On the Software Upgrade Utility, click Download.

    The bottom status bar displays download progress. It will take several minutes to download the upgrade, depending on network speeds. You can use the DXi normally while the upgrade downloads. If you need to return to this window, click Software Upgrade on the Home page.

    When the download is complete, a list of pre-upgrade actions displays. These are important actions you should take prior to installing the upgrade.

  2. To ensure the system is healthy before upgrading, read and follow the instructions in each of the pre-upgrade actions. The pre-upgrade actions can differ depending on the type of upgrade, but typical actions include the following:

    • Address and delete all outstanding administration alerts. See Admin Alerts.
    • Resolve and close all outstanding service tickets. See Service Tickets.

    Note: Quantum recommends taking the following actions before upgrading.

    • Stop all active backup jobs (see your backup application). Any backup jobs that are run during the upgrade will fail.
    • Unmount all cartridges from VTL partitions using your backup application.
    • Make sure all replication jobs are complete. If replication or synchronization jobs are nearly complete, Quantum recommends allowing them to complete before upgrading. See Replication.
    • Make sure space reclamation is complete. If space reclamation is nearly complete, Quantum recommends allowing it to complete before upgrading. See Space Reclamation
    • Download a system diagnostics file and transfer the file to a safe repository off of the DXi4800. The system diagnostics file can help in resolving problems if they occur. See System Diag File.

  3. Confirm that you have completed all pre-upgrade actions by selecting the Ready to install check box.

    Note: The Ready to install check box and the Install button are disabled if there are any outstanding administration alerts or service tickets.

  4. To begin the upgrade process, click Install.

    Read the onscreen information to learn what to expect during the upgrade. The bottom status bar displays installation progress, and a message displays if a reboot is required.

    Depending on the type of upgrade, the DXi4800 may be placed in service mode for about an hour. While in service mode, the system will shut down all backup and replication services. If necessary, the DXi4800 will restart one or more times to complete the upgrade.

    Note: If you decide not to install the software upgrade after downloading it, click Remove Software Upgrade File to remove the current download from the DXi4800.

Clear your Web browser cache before logging on to the remote management console for the first time following the software upgrade. This will ensure the remote management console displays correctly.

The Software Upgrade page allows you to upload and install a software upgrade file on the DXi4800. Use this upgrade method if the DXi4800 cannot access the Internet.

Before you begin, download the software upgrade file on a computer connected to the Internet, and then copy the software upgrade file (.fw) to the computer you will use to access the DXi4800 remote management console. You can download the software upgrade file and release notes from the Quantum Service and Support Web site:

http://www.quantum.com/ServiceandSupport/Index.aspx

To access the Software Upgrade page, click the Utilities menu, and then click the Software Upgrade tab.

To upload a software upgrade file:

  1. Click the Browse button to browse the system and locate the software upgrade file.
  2. Click Upload.

  3. Click Start to begin the upload process.

    Do not close the window until the uploading and unpacking process is complete. An Information message displays stating the software upgrade file was uploaded successfully.

  4. Click OK.

    The Software Upgrade page indicates that a software upgrade file has been uploaded.

  5. Click Install.

    Additional Information

    • If necessary, click the link to delete any outstanding administration alerts before proceeding.
    • If you decide not to install the software upgrade file after uploading it, click Remove on the Utilities > Software Upgrade page to remove the uploaded software upgrade file from the DXi .

    The Software Upgrade Utility displays.

  6. To ensure the system is healthy before upgrading, read and follow the instructions in each of the pre-upgrade actions. The pre-upgrade actions can differ depending on the type of upgrade, but typical actions include the following:

    • Address and delete all outstanding administration alerts. See Admin Alerts.
    • Resolve and close all outstanding service tickets. See Service Tickets.

    Note: Quantum recommends taking the following actions before upgrading.

    • Stop all active backup jobs (see your backup application).
    • Make sure all replication jobs are complete. If replication or synchronization jobs are nearly complete, Quantum recommends allowing them to complete before upgrading. See Replication.
    • Make sure space reclamation is complete. If space reclamation is nearly complete, Quantum recommends allowing it to complete before upgrading. See Space Reclamation.
    • Download a system diagnostics file and transfer the file to a safe repository off of the DXi4800. The system diagnostics file can help in resolving problems if they occur. See System Diag File.

  7. After you have completed all pre-upgrade actions, confirm that you are ready to continue by selecting the Ready to install check box.

    Note: The Ready to install check box and the Install button are disabled if there are any outstanding administration alerts or service tickets.

  8. To begin the upgrade process, click Install.

    Read the on-screen information to learn what to expect during the upgrade. The bottom status bar displays installation progress, and a message displays if a reboot is required.

    Depending on the type of upgrade, the DXi4800 may be placed in service mode for about an hour. While in service mode, the system will shut down all backup and replication services. If necessary, the DXi4800 will restart one or more times to complete the upgrade.

Important - Clear Your Web Browser Cache

It is important to clear your Web browser cache before logging on to the remote management console for the first time following the software upgrade. This will ensure the remote management console displays correctly.