Overview

This training resource provides information and activities on basic troubleshooting theory and strategy. It covers the fundamental skills that are essential to successful troubleshooting. It outlines a troubleshooting process and provides information and examples of each phase of the process. In addition, it provides a presentation to illustrate the process and a decision-making activity so you can practice using the process.

This training does not cover Quantum product-specific or advanced troubleshooting, such as using system logs or resolving product reliability, availability, and serviceability (RAS) tickets. In addition, it is not a mandatory process that must be followed, or a process that trumps other processes that are already followed by your Quantum organization.

Objectives

After completing this training, you will have a foundation in troubleshooting that you can apply to any troubleshooting situation.

Assessment 

To get credit for completing this training, you must complete a short assessment (exam) in StorageCare Learning. Instructions on how to access the assessment will be presented at the end of this training.

What's Next?

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