Troubleshooting consists of the following phases:

1. Investigation
2. Analysis
3. Implementation

These phases probably sound familiar if you have previously been exposed to troubleshooting. There are many troubleshooting methodologies out there, but most of them incorporate these phases (although they may refer to them by different names).

The next few pages in this topic cover these phases in more detail.

Troubleshooting Theory and Strategy Document

Download the Troubleshooting Theory and Strategy  document. This document summarizes the troubleshooting process presented in this training. You can refer to this document while completing this training, while taking the final assessment, and as a reference document after completing this training.

What's Next?

Phase 1: Investigation >