Troubleshooting

Launch the following documents for information on the rasDumpOutput log, component version verification, and a site visit best practices:

Download the RASDumpOutput Decode and Service Action Lookup presentation for a description of the rasDumpOutput log, its structure, example output and description of it's functions
Download the Component Version Verification presenatation to find out how to find component versions in different files throughout the snapshot.
Download the Site Visit Best Practices presentation which describes best practices for a Quantum Field Engineer to follow when receiving a Service Request from dispatch.

Title	Last Updated	Updated By
i2k RAS Dump Output Error Code Lookup	09/16/2010 03:37 PM	Tom McFaul
Site Visit Best Practices This presentation describes best practices for a Quantum Field Engineer to follow when receiving a S… This presentation describes best practices for a Quantum Field Engineer to follow when receiving a Service Request from dispatch.	08/03/2010 12:50 PM	Eric Platt
Component Version Verification This presentation shows how to find component information in the /var/log/adic/R000117/snapshot/rcs_… This presentation shows how to find component information in the /var/log/adic/R000117/snapshot/rcs_snapshot.log file. In FW versions i8 and above all of this information can be found in the /tmp/ConfigurationReport.txt file.	10/25/2013 08:56 AM	Jeff Parker