Overview

This topic provides a WTBDN dispatch example for a Lattus Storage Node Decommissioned Disk Drive CRU Replacement. This level of detail should always be provided in the WTBDNs. The audience for this particular example is a Third Party Mainatainer (TPM).  

Refer to the SPS WTBDN Template for help creating a WTBDN: http://denlaspsv1/sps/spswtbdparttemplate.php 

Example

MTAYLOR / SPS / WTBD only - Replace decommissioned drive in Storage Node 8 described in actions below per instructions in the Lattus Service Reference Guide. Any change in the WTBD must be approved by Quantum.

[ETA] 12/12/2014 09:00 AM [END ETA]

[CUSTOMER CONTACTS] (1.) Tom Jones (2.) (333) 555-1234 (3.) tom.jones@hitechcorp.net (4.) HiTechCorp 1020 Delilah Blvd. Seattle, WA 98101 United States [END CONTACTS]

[PREP](1.) Please call customer prior to arrival to arrange access. (2.) Please take laptop, 3.6.0 Lattus Service Reference Guide, Ethernet cable, straight through serial cable, null modem cable onsite. (3.) Watch the "Lattus: Connecting to the System Using the Service Port" video and the "Lattus: Replacing Decommissioned Disks in an S20 Model 2 and S30 Storage Node" video on CSWeb for an overview of the process. (4.) Review the "Shutting Down a Lattus Storage Node" and "Replacing a Decommissioned Disk" procedures within the "FRU Removal and Replacement Procedures" chapter of the Lattus Service Reference Guide. [END PREP]

[PARTS] (1.) 9-03927-01, 4TB SEAGATE CONSTELLATION TERASCALE HDD [END PARTS]

[ACTIONS] (1.) The product serial number for service is CA1321CKC0001. (2.) Private 1 virtual IP address is 10.10.1.221 (3.) Replace the decommissioned drive in Storage Node 8 (storagenode8) in Lattus system using the procedures in the "Replacing a Decommissioned Disk" section of the Lattus Service Reference Guide. (3.) Return the failed drive to Quantum using the return instructions that came with the replacement drives. Decommissioned disk information is provided below.

DISK DETAILS
Device: /dev/sdb
Type: HDD
Size: 3.46 TiB
Status: DECOMMISSIONED
Model: ATA ST4000NC001-1FSY1
Serial: Z302BC1E
LOCATION
Datacenter: H2CO
Rack: Rack1
Name: storagenode8
Type: STORAGENODE

[END ACTIONS]

[VERIFICATION] (1.) The disk initialization steps in the "Replacing a Decommissioned Disk" section should be used to verify the part replacement. Contact Quantum Tech Support 1-800-284-5101 or 00800-9999-3822 when complete. [END VERIFICATION]