Use the resources in this section to stay current on service-specific features of the Scalar i500. You may also dissiminate tips and tricks, share troubleshooting resources, and provide feedback to the service and training teams regarding tools and resources that you need to do your job.

To take full advantage of the information found here make sure you've taken all of the Scalar i500 courses available in StorageCare Learning and use the Notes tab on the top of each page to ask questions or leave a comment.

Qwikipedia Topics

• Recorded Presentations and TOIs

Troubleshooting Resources

• QUEST - Quantum's enterprise search engine used to search for content across the enterprise.
• CSWeb - Technical Service Bulletin's (TSB's), current and legacy versions of firmware, a comprehensive list of user and maintenance manuals, tools, and training videos.
• KnowledgeBase - Contains frequently asked questions and articles addressing troubleshooting and support issues. 
• myQ - Quantum's Intranet site containing program information, upcoming releases, and weekly core team meeting notes
• Tech Pubs Wiki - Draft versions of documentation and information on product usability enhancements.

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Scalar i500 Courses in StorageCare Learning

Log into StorageCare Learning to register for and take the following courses. Enter a course number in the search box to look for a specific course or search for Scalar i500 to see the full list.

Service Training

• Scalar i500 Service Training (2-0212 Online Self-Paced)
• Advanced Scalar i500 Field Service (2-0231 Online Self-Paced)
• Scalar i500 Service Updates for each firmware release
• Scalar i500 Field Service Workshop (2-0206 Classroom)

Customer, Partner, and Non-Technical Training

• Scalar i500 Product Overview (3-0200 Online Self-Paced)
• Scalar i500 Essential Training (1-0212 Online Self-Paced)
• Scalar i500 Operator Workshop (1-0201 Classroom)
• Scalar i500 VAR SAN Certification (4-0205 Classroom)

• Scalar Key Manager Service Training (2-0525 Online Self-paced)

Feedback

What service and support challenges do you face? Are there questions you have about the Scalar i500 that you'd like answered? Click the Notes tab above the Scalar i500 image above and leave a note and let us know how we can help.

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