How to Gather DSET Information From a Lattus Controller Node

Overview

The Dell System E-Support Tool (DSET) provides the ability to capture a point-in-time snapshot of the hardware, storage and operating system information from a Lattus Controller Node. This topic describes how to correctly gather DSET information. Currently, the instructions in the Lattus Service Reference Guide are not correct.

Note: Currently (as of 3/2/1017) this DSET procedure will not work on the controller nodes - the two services required for a populated DSET will not be able to be started. If the customer is running Lattus version 3.6.6 and higher, (which now runs on Ubuntu Kernel 3.13, instead of the older 3.11), then the DSET will seem to run fine and output the normal log, but in opening the log there is no data except the BIOS version. Dell have indicated that if you login into iDrac then you can pull a TSR (Tech Support Report) and Controller (RAID) log - these can be submitted for hardware troubleshooting and should suffice to determine a hardware problem and get a replacement.

The only workaround currently is to send a field engineer onsite to shut down the relevant controller, boot off an updated OSMA (Dell OpenManage) USB Stick, run the DSET, then reboot the controller back into normal operation.

I will update this post when I get the procedure from platform engineering on how to create the USB stick and the exact steps to follow

Please see Oliver Lemke/SPS for more info.

Incorrect Procedure

This is how the instructions are written in the Lattus Service Reference Guide. Do not follow these instructions, as they are not complete and are listed as a reference here to compare with the correct procedures. Warning: Never perform a service start. It is already started. AND certainly don’t do a service stop. Bug 59913, Lattus Service Manual page 242/243 getting DSET for Controller, has been submitted to Bugzilla for this issue.

Open a shell on the desired Lattus Controller Node.
Start the server admin services as follows: /opt/dell/srvadmin/sbin/srvadmin-services.sh start
Run the following command: dellsysteminfo
When prompted, enter the root password. All available system information will be returned.
When finished, enter the following to stop the server admin services: /opt/dell/srvadmin/sbin/srvadmin-services.sh stop

Correct Procedure

Open a shell on the desired Lattus Controller Node.
When prompted, enter the root login and password. (rooter)

Welcome to Ubuntu 12.04.1 LTS (GNU/Linux 3.8.0-33-generic x86_64)
Object Store Management Interface
        1) Environment
        2) Policies and Namespaces
        3) Machines and services
        4) Users and permissions
        5) Events and logging
        0) Exit

Please make a selection >>

Enter 0 to exit OSMI.

Go to the following location:

root@C1-Sandbox:~# cd /opt/dell/srvadmin/sbin

Run the following command:

root@C1-Sandbox:/opt/dell/srvadmin/sbin# dellsysteminfo

DSET tool information displays and then the sysetm prompts you for a password.

Please enter "root" password: rooter

Enter rooter.

The DSET tool gathers system informaton:

Please enter "root" password: rooter

* Gathering Chassis information...
* Gathering Storage information...
* Gathering Software information...
* Gathering Logs...
* Gathering System Summary information...
* Preparing and Compressing Report...
* Saving DSET CIM report to path: /root with report file name: DSET-Report-for-[Controller1-SvcTag-GV343W1-]-on-10-13-2015-at-12.51-PM.zip
root@Controller1:/opt/dell/srvadmin/sbin#
root@Controller1:/opt/dell/srvadmin/sbin# cd /
root@Controller1:/# cd root
root@Controller1:~# ls
DSET-Report-for-[Controller1-SvcTag-GV343W1-]-on-06-22-2015-at-01.28-PM.zip
DSET-Report-for-[Controller1-SvcTag-GV343W1-]-on-08-06-2015-at-05.28-PM.zip
DSET-Report-for-[Controller1-SvcTag-GV343W1-]-on-09-04-2015-at-03.57-PM.zip
DSET-Report-for-[Controller1-SvcTag-GV343W1-]-on-10-13-2015-at-12.51-PM.zip
DSET-Report-for-[Controller1-SvcTag-GV343W1-]-on-12-05-2014-at-11.16-AM.zip
DSET-Report-for-[Controller1-SvcTag-GV343W1-]-on-12-05-2014-at-11.24-AM.zip