HOWTO OBTAIN DELL SERVICE TAG ON BROCADE (DELL SOURCED) SWITCHES

Information on howto obtain Dell service tag info on Brocade switches sourced from Dell.

Thank you for patience : here are the pictures and location for the Switch ID pull-out tab, plus valuable other info.

http://www.brocade.com/content/html/en/hardware-installation-guide/B6505_InstallGuide/GUID-C7358575-F95F-4B8C-93CC-144124DBBB11.html

http://www.brocade.com/content/html/en/hardware-installation-guide/B6520_InstallGuide/GUID-0B95F827-6F1D-4746-A416-3C90BC140CCC.html

http://www.brocade.com/content/html/en/hardware-installation-guide/B6510_InstallGuide/GUID-32BEE816-1CAA-4D78-9AA6-A5A099A0704F.html

Bonus likely there is a CLI : Out of Brocade M6505 16 Gbps Fibre Channel SAN I/O Module Hardware Reference Manual 53-1002576-02 / P55

Locating the serial number information

Before contacting service support, be sure to obtain the SAN I/O Module serial number.

NOTE : When contacting service support, you will also need the Dell service tag. The service tag label is located on the outside of SAN I/O Module; however, the label is not visible when the SAN I/O Module is inserted in the Dell M1000e Blade Server Enclosure. You can access the service tag number using cli commands.

To locate the serial number, invoke the chassisShow command.

The SAN I/O Module serial number is displayed, along with other data.

If your SAN I/O Module was shipped as a single unit, the service tag and serial number are one and the same when viewing the command output. In the sample configuration output provided below, the serial number and service tag are shown as 8RTYJN1.

CHASSIS/WWN Unit: 1

Header Version: 2

Factory Part Num: 40-1000789-04

Factory Serial Num: CFU0428H00W

Manufacture: Day: 12 Month: 7 Year: 2012

Update: Day: 30 Month: 8 Year: 2012

Time Alive: 21 days

Time Awake: 3 days

ID: BRD0000CA

Part Num: SLKWRM0000E14

Serial Num: 8RTYJN1

For additional Dell service tag information, refer to Dell Chassis Management Controller Firmware

Version 4.x User Guide.

Frédéric Abel Software Product Support
+33 141 434 873 | frederic.abel@Quantum.com | Quantum.com

From: Frederic Abel
Sent: Wednesday, January 06, 2016 17:01
To: Jim Hibbard; Mike Woodward; Marco Ferrara
Subject: RE: SR 3588538

yes only dell uses service tag, brocade uses SN, and I don't know yet where it lies.

sorry for the picture : not found yet

Frédéric Abel Software Product Support
+33 141 434 873 | frederic.abel@Quantum.com | Quantum.com

From: Jim Hibbard
Sent: Wednesday, January 06, 2016 17:00
To: Mike Woodward; Frederic Abel; Marco Ferrara
Subject: RE: SR 3588538

Thanks guys, this is indeed good info and I’ll include it in the updated service plans for Brocade switches. I assume this Service Tag pull out tab only exists on the Dell sourced switches; correct?

Thanks,

Jim

From: Mike Woodward
Sent: Wednesday, January 06, 2016 4:29 AM
To: Frederic Abel; Marco Ferrara
Cc: Jim Hibbard
Subject: RE: SR 3588538

Thanks Frederic. Good info.

From: Frederic Abel
Sent: Wednesday, January 06, 2016 02:43
To: Mike Woodward; Marco Ferrara
Subject: RE: SR 3588538

The 6505, 6510 and 6520 have pull-out tabs at the bottom of their units that shows their service tags

I asked the customer to read it for me.

I'll try to find a location picture to show you.

Frédéric Abel Software Product Support
+33 141 434 873 | frederic.abel@Quantum.com | Quantum.com

From: Mike Woodward
Sent: Tuesday, January 05, 2016 20:10
To: Frederic Abel; Marco Ferrara
Subject: SR 3588538

Frederic,

We have an issue with our Brocade switches where we are capturing the Brocade serial number in the IB instead of the Dell Service tag, which we need to open a Dell case for the switches.

I noticed in this particular SR, you were able to open a Dell case but don’t see any reference to the Dell Service tag in the SR notes.

I’m curious did you ask the customer to provide the Dell Service tag or did you pull it out of the switch logs?

Sincerely,

Mike