Drive Utility and Log Capture Quantum SDLT |
This page is intended to help standardize ways of using SDLT Drive utilities when gathering drive log data for Engineering Review. It provides information about the available utililities and about their test suites. This should help minimize return visits for repeated log capture attempts.
It discusses two tools: the XTalk Management Console utility and the Highroad utility.
This section describes how FEs and/or TPMs can use xTalk to gather a drive log from the Quantum SDLT600/SDLT-S4 family of drives.
These steps are not intended to replace the User's Guide, but they should help you gather more consistent data for Engineering escalations. Although this section describes the WIndows port of xTalk, the concepts in it apply in the Linux, Solaris, and Windows environements.
Sometimes, the Drive Engineering Team will request a full set of diagnostics logs from an SDLT600/S4 tape drive. There are several ways to capture a drive log. However, they provide different amounts of details and verbiage. The steps shown below can help you use xTalk to standardize the collected data FA Data files.
What's Needed
You will need the xTalk Utility module, installed on a host server that has connectivity to the tape drive(s) for which you are gathering data.
Note: Halt all backup applications before using XTalk, to avoid device contention.
Where to Get xTalk
You can download xTalk from http://www.quantum.com/ServiceandSupport/SoftwareandDocumentationDownloads/Sage/Index.aspx
Steps For Gathering FA Data Files
Please see the "FA Data Files" chapter in the xTalk User's Guide for the latest steps for gathering the FA Data files. Escalate the drive logs per the Escalation process to the the appropriate Drive Engineering Team aliases.
Download the xTalk User's Guide For Windows
Highroad is a GUI/CLI utility that lets you scan for devices, select them, and use commands to gather specific outputs. This is useful when the Drive Engineering Team asks you to gather FA drive log data.
Note: Do not distribute Highroad to customers unless directed to do so by the Drive Engineering Team.
Software
You will need the following files:
The log parsing tools include:
Documentation
Useful documentation for using Highroads and the log parsing tools includes:
Note: Before following the steps below, It is recommended that you stop I/O activity to the target drive.
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