Overview

There may be times when you cannot use the vmPRO GUI to get a support bundle. This article covers collecting the vmPRO logs from the command line.

Procedure

There are two methods for collecting the support bundle using command lines:

 

• From the Panshell
• From the Bash shell

From the Panshell

 

Use an ssh tool like PuTTy to log into the vmPRO appliance on port 22, or open the vmPRO console from the vSphere Client.

 

    UID = sysadmin
    PWD = sysadmin

 

At the prompt, enter the command:

 

    autosupport upload logs

 

This command will write a file called pansupport.sh.tar.bz2 to the /var directory.

 

Note: This overwrites any previous support bundle in the /var directory.

 

Here is some typical ssh output from running the command from the Panshell:

 

    quantum:localhost> autosupport upload logs
    Gathering support logs...
    Finished support package creation (3745 KB)
    Uploading support package...
    Done.

    quantum:localhost>

 

You can download the support bundle from the Samba quantum-support share.  Using Windows Explorer (not a browser), the path is:

 

    \\vmpro_ip\quantum-support
 

As shown here, pansupport.sh.tar.bz2 can be large.

 

From the Bash Shell

 

If you’re not using the Panshell to collect the logs, you can run the command from the Bash shell.

 

From the Panshell, enter the following command to enter the Bash shell:

 

    shell-escape

 

Run the script by entering the command:

 

    /usr/local/pancetera/bin/pansupport.sh

 

This will create the support bundle in the /var directory.

 

Note: This overwrites any previous support bundle in the /var directory.

 

The following is typical console output from this command when run from the Bash shell:

 

    quantum:localhost> shell-escape
    bash-4.1# /usr/local/pancetera/bin/pansupport.sh
    Cleaning up
    Creating version checksums
    md5sum: /usr/local/pancetera/python/controller/managementapi: Is a directory
    md5sum: /usr/local/pancetera/python/controller/oldapi: Is a directory
    md5sum: /usr/local/pancetera/python/controller/publicapi: Is a directory
    md5sum: /usr/local/pancetera/python/controller/smartmotion: Is a directory
    md5sum: /usr/local/pancetera/python/controller/structures: Is a directory
    Dumping information from proc files
    Adding network information
    Copying executables
    Dumping PostgreSQL appliance database
    Dumping PostgreSQL smr databases
    Dumping smr_1 database
    Consolidating files
    find: warning: you have specified the -maxdepth option after a non-option argument -type, but options are not positional

    (-maxdepth affects tests specified before it as well as those specified after it). Please specify options before other arguments.

    ls: cannot access /nsr/logs: No such file or directory
    tar: Removing leading `/' from member names
    tar: /tmp/report.txt: Warning: Cannot stat: No such file or directory
    bash-4.1#

 

The error messages as shown above in the console output are normal, and you can disregard them.

 

You can now retrieve the bundle from the /var directory. It will be named:

 

    pansupport.sh.tar.bz2