Overview

SR/Bug Information: Bugzilla – Bug 67002  and HGST QUANTUM-1481      Product / Software Version: Lattus Controller Nodes with Lattus 3.6.6 or later version installed     Problem Description: The process for remotely collecting hardware information for a Lattus Controller Node using DSET was broken in the Lattus 3.6.6 release. See Bugzilla – Bug 67002  for details. Two workarounds are available.

 

 

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Workaround 1

Load the IPMI Drivers Manually

 

1. Load the ipmi drivers manually so you can do a full DSET collection without having to reboot / interrupt data traffic.

modprobe ipmi_si
modprobe ipmi_devintf

 

2. Add the drivers to /etc/modules so they will be automatically started on subsequent reboots.

echo ipmi_si >> /etc/modules
echo ipmi_devintf >> /etc/modules

 

Enable DSET

 

The following steps are available in the Lattus Service Reference Guide in the "Enabling DSET" procedure in the "Collecting Hardware Information Using DSET" section of "Chapter 4: Tools and Utilities for Lattus."
 

 

1. To run DSET and gather all relevant data, you must enable the following services on a Dell system. To enable the services on startup, enter the following code:

update-rc.d -f dataeng defaults
update-rc.d -f instsvcdrv defaults

 

2. To start the services manually, enter the following code:

/etc/init.d/instsvcdrv start
/etc/init.d/dataeng start
 

 

Confirm Services are Running

 

1. Confirm that the two above services are running and have a [+] next to them.

service --status-all

 

Run DSET on a Lattus Controller Node  

 

 

 

1. Open a shell on the appropriate Lattus Controller Node.

2. Run the following command:

 

dellsysteminfo

 

 

3. When prompted, enter the root password.

4. A summary of the available system information will be returned.

 

Note: An example DSET is attached (DSET033117.zip). Password is "dell".

 

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Workaround 2

If the above Workaround 1 procedure is not successful, use the following . Note that this procedure requires someone to be on-site to reboot a Controller Node and use a USB drive to gather the report details.

 

Use the attached procedure (DSET_Procedure using OMSA for Ubuntu OS Dec 2013 V2.docx) to capture a DSET report for a Lattus Controller Node using OMSA for Ubunto OS.

 

Do not use the "Collecting Hardware Information Using DSET" procedure in "Chapter 4: Tools and Utilities for Lattus" in the Lattus Service Reference Guide for systems with Lattus 3.6.6 or later software installed.

 

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The following steps are available in the Lattus Service Reference Guide in the "Running DSET on a Lattus Controller Node (Pre Lattus 3.6.6)" procedure in the "Collecting Hardware Information Using DSET" section of "Chapter 4: Tools and Utilities for Lattus."