Quantum| Accessing Customer Reports Provided by vmPRO Reporting |
When they configure vmPRO, customers can specify that reports be sent to Quantum support by email, and that reports be uploaded to the Quantum support site. This topic covers both of these types of reports:
As shown below, users can send reports by email to specified recipients. Here, reports will be emailed in HTML format to jonathan.mcnerny@quantum.com and jeff.eastin@quantum.com. The user can also choose to send them in plain text format. There is also an option to include a .csv attachment with the email. These are only received by the "Recipients" and not by Mosaic.
Also, if the user checks the CC: box, report emails will be CC'ed to dl-autosupport-report@quantum.com. With this selected, both the customer-facing Mosaic statistics and the auto-support details available from Mosaic for Quantum support groups will be updated.
When the user clicks Send Report Now, the Quantum support site at http://mosaic.quantum.com will update statistics for access both by the customer and by Quantum Support. Sending auto reports to Mosaic and to the customer are logged by the /var/log/controller for troubleshooting purposes. This is done via the smtp protocol using the utils.py script, which makes reference to to the vmPRO registry. These keys are set from the GUI or the panshell.
###Reg Key Example###
quantum:localhost> reg show smtp
smtp.host = '10.50.4.218'
smtp.log_debug = 0
smtp.password = ''
smtp.port = 25
smtp.use_auth = 0
smtp.use_tls = 0
smtp.user = ''
##Controller logging the send report process##
==> /var/log/controller <==
2013-11-08 08:12:20: controller/INFO:: ControllerCommands.py:3362 New controller command: send_report (27c3fb2e-129a-437e-a71d-8e2413e3645d)
2013-11-08 08:12:20: controller/INFO:: ControllerCommands.py:3289 Enter command: send_report (27c3fb2e-129a-437e-a71d-8e2413e3645d), pid: 18602
2013-11-08 08:12:23: controller/INFO:: utils.py:81 do_send_mail(Mail.pyc:938): entered
2013-11-08 08:12:23: controller/INFO:: utils.py:81 loadFromRegistry(Mail.pyc:164): entered
2013-11-08 08:12:23: controller/INFO:: utils.py:81 loadFromDict(Mail.pyc:39): entered
2013-11-08 08:12:23: controller/INFO:: utils.py:81 loadFromDict(Mail.pyc:39): smtp_host: 10.50.4.218
2013-11-08 08:12:23: controller/INFO:: utils.py:81 loadFromDict(Mail.pyc:39): smtp_port: 25
2013-11-08 08:12:23: controller/INFO:: utils.py:81 loadFromDict(Mail.pyc:39): smtp_log_debug: 0
2013-11-08 08:12:23: controller/INFO:: utils.py:81 loadFromDict(Mail.pyc:39): smtp_use_auth: 0
2013-11-08 08:12:23: controller/INFO:: utils.py:81 loadFromDict(Mail.pyc:39): smtp_use_tls: 0
2013-11-08 08:12:23: controller/INFO:: utils.py:81 loadFromDict(Mail.pyc:39): smtp_user: None
2013-11-08 08:12:23: controller/INFO:: utils.py:81 loadFromDict(Mail.pyc:39): smtp_password: (set)
2013-11-08 08:12:23: controller/INFO:: utils.py:81 loadFromDict(Mail.pyc:39): sender: None
2013-11-08 08:12:23: controller/INFO:: utils.py:81 loadFromDict(Mail.pyc:39): recipients: None
2013-11-08 08:12:24: a: autosupport
2013-11-08 08:12:24: b: report
2013-11-08 08:12:24: email: vmpro@englewood_lab.com
2013-11-08 08:12:24: appliance: f5f17c4a2cfe11e3a6d0000c2900e93f
2013-11-08 08:12:24: hostname: 10.20.230.151
2013-11-08 08:12:24: version: pancetera-unite-3-5975.x86_64
2013-11-08 08:12:24: https://mosaic.quantum.com/index.php
Note:
As shown above, the user can also select the Email a report every day and the Upload a report to Quantum support site (http://mosaic.quantum.com/) every day checkboxes to send a report every day.
In the example shown above, the format is set to plain text. The customer will receive an email like the one shown below. Only the first two sections of the email are shown here.
The full report shows the following sections:
Current Alerts, Licenses, Configured Servers, Virtual Machines, Smart Motion, Command History, Performance History, VM Statistics, and Log Files.
Even if you're not on the list of recipients shown in the first image in this article, you can view the same report that the customer receives.
If the customer chose to CC: emails to Quantum Support Team (dl-autosupport-report@quantum.com), the report will not be duplicated. In other words, a customer can have auto support enabled without pushing email updates to Quantum, and vice versa.
There are two ways to select the report you want to view, after it has been uploaded to the Quantum Support Mosaic site:
These methods are covered below.
From the Mosaic Home Page, list the Active accounts. You'll see a list like the one shown below. Click on the customer whose report you want to view.
From the Mosaic Home Page, navigate to Customer search and enter the name of the customer whose report you want to view.
After you have selected the customer by Active Account or Customer Search, select the virtual appliance report that you’re looking for. In the Appliances listing (shown below) click the most recent autosupport link for that virtual appliance, as shown below.
In this case, we've chosen the most recent autosupport report for 10.105.9.88. We'll now see an HTML version of the report. Mosaic will parse the sections for quick links and will place error reports at the top of the report, as shown below.
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