Scalar i6000 Service

Shows a graphical representation of your library.

Displays details of your library. This includes your library serial number, number of modules, number of drives and more.

Displays the main controller memory details and it's wear-leveling status.

Provides options for library service interaction.

The Library Snapshot feature captures detailed information about the entire library in a single ASCII file that can be e-mailed to technical support personnel. The information consists of configuration data, status information, and trace logs for library components. Trace logs collect problem data and provide support personnel with vital library information for troubleshooting and solving problems.

You can e-mail the snapshot file from the WebGUI. You can also download the snapshot file to your computer. However, you cannot print snapshot files directly from the Web client. Depending on the library configuration and your connection speed, saving the snapshot file could take several minutes. The resulting file size can be large. In some cases, your firewall file-size limitations could prohibit you from emailing the file.

The snapshot contains the following information:

• Library SN
• Number of physical slots installed (all slots)
• Number of slots assigned to partitions (host and library managed)
• Number of assigned slots populated with media
• Number of general purpose drives, listed by drive manufacturer and LTO generation
• Drive utilization rate of general purpose drives (even if Advanced Reporting [AR] isn’t licensed)
• Number of EDLM drives
• Drive utilization rate of EDLM drives (even if AR isn’t licensed)
• Dual/single robot
• Number of yellow/red robot-related RAS tickets
• Redundant power – Y/N
• Advanced Reporting license – Y/N
• Number of I/E jobs done
• Largest number of media in a single I/E job
• Number of red/yellow RAS tickets associated with control or drive paths failing or losing connectivity

1. From the Navigation panel, select Service.

2. In the Operations panel, click Library Snapshot.

   

   Item	Description	Action
   Snapshot Type	Select a Standard or Extended library snapshot.	Select Standard to collect the library data documented above. Select Extended to collect Standard library data, plus additional log history data and all collected tape drive data dumps. Note: Extended snapshots cannot be send via email.
   Save	Allows you to save the snapshot file to a computer.	Select the Save radio button and click Apply.
   Send	This feature allows you send the snapshot to any email address you want.	Select the Send radio button.
   E-mail Address	This field allows you to enter in an email address.	Enter the desired email address and click the icon. Repeat this until all intended email recipients are displayed in the box below the E-mail Address field. When finished, click Apply to send the snapshot.

3. Click Close to exit the window.

The Teach feature allows you to update the library’s stored configuration and calibration information. Use this feature after you replace a library component or whenever you need to assess the library’s physical configuration (such as the number of modules and I/E stations, the locations of storage magazines and drives, and the types of media used in the library) or the position and alignment of library components.

1. From the Navigation panel, select Service.

2. From the Operations panel, select Teach.

   

   Item	Description	Action
   Configure	Starting the configuration teach process causes the library to assess its contents, gathering information as follows: Number of modules Types of media Storage magazine locations Number of I/E stations and magazine type Types of drives Drive locations If you change the library’s physical configuration in any of these areas, you should initiate the configuration teach process (for example, when you add or remove storage or remove storage to add another component. The library will automatically perform a configuration teach, calibration teach, and inventory when an expansion module is added. Note: During the configuration teach process, the library runs the calibration teach process. Afterwards, it automatically performs an inventory.	Select this radio button to begin a configure teach operation.
   Calibrate	Starting the calibration teach process causes the library to assess the position and alignment of various library components through the use of calibration targets. Use this process to avoid cartridge-handling problems caused by rack, drive, or I/E station misalignments. Rack alignment calibration targets are tabs that are located on special magazines. I/E station targets are small square holes that are located at the top and bottom of the I/E station. Whenever you perform work on the library that could affect the position of rack, drive, or I/E station calibration targets, even slightly, you should initiate the calibration teach process.	Select this radio button to being a calibrate teach operation.
   Starting Frame	Allows you to select a frame in your library as a start for the selected teach operation.	Select a frame number from the drop-down menu.
   Ending Frame	Allows you to select a frame in your library as the end for the selected teach operation.	Select the frame number from the drop-down menu.

3. Click Apply to save your settings.

4. Click Close to exit the window.