Cloud-Based Analytics

Cloud-Based Analytics (CBA) enables Quantum to collect data about the Scalar library system and environment performance. When CBA is enabled, Scalar library telemetric data logs and library snapshots are bundled and uploaded to the remote Cloud-Based Analytics server for analysis. The data collected assists Quantum with early detection and diagnosis of any problems regarding your Scalar library.

To use CBA on a Scalar library requires the following:

  • Scalar library firmware of 770Q and above. To upgrade your library firmware, refer to Update Library Firmware.

  • Auto Support must be enabled on the library to allow telemetric data and library snapshots to be uploaded to the CBA server. By default, library Auto Support is enabled.

    1. In the Navigation panel, select Notifications.

    2. In the North panel, select the Auto Support check box.

    3. In the Operations panel, select RAS Tickets.

    4. Select the Enable Auto Support Communication check box.

    5. Click Apply.

  • The DNS hostname api-as.quantum.com must be resolvable by the device that the CBA agent is enabled on

    All on-premise communication to the Cloud-Based Analytics server uses a secure https connection via port 443

  • SSL Proxy transfers are not currently supported.

CBA Server and Portal

  • No connections from the CBA server back to on-premise system are required or used.

  • The CBA portal is scanned each weekly with the Nexpose security scanner.

  • The non SSL port on the CBA portal is closed.

  • All administrator access to the CBA portal is behind a firewall. Administrators can only access the CBA portal from defined IP addresses.

Data Privacy

Data policies ensure the security and privacy of your uploaded data. The following information is not included with a CBA data file upload:

  • Passwords or encryption keys.

  • Network architecture.

  • Proprietary or confidential data.

Log Files

  • CBA log files are zipped and transferred over a SSL encryption connection and are stored behind a firewall.

  • There is no direct access to the zipped log files.

  • CBA log files can only be accessed by a Quantum support person using a SSL connection to the CBA portal.

After data is uploaded to the Cloud-Based Analytics server, it is analyzed to determine the status of the Scalar library. You can access information about the uploaded data on the Cloud-Based Analytics dashboard at insight.quantum.com.

To request access to the Cloud-Based Analytics dashboard, select the Request an Account link on the dashboard.

Once you have access to the CBA dashboard, you can configure your CBA email alerts.

  1. From the drop-down of your email address in the upper left hand of the dashboard, select Manage Alerts.

  2. Under Actions, select the library you wish to manage email alerts.

  3. Under Alerts, select the Manage button.

  4. Select the level of CBA reporting you want for your CBA email alerts.