Scalar i3 Service

Shows a graphical representation of your library.

Displays details of your library. This includes your library serial number, number of modules, number of drives and more.

Displays the main controller memory details and it's wear-leveling status.

Provides options for library service interaction.

The Library Snapshot feature captures detailed information about the entire library in a single ASCII file that can be e-mailed to technical support personnel. The information consists of configuration data, status information, and trace logs for library components. Trace logs collect problem data and provide support personnel with vital library information for troubleshooting and solving problems.

You can e-mail the snapshot file from the WebGUI. You can also download the snapshot file to your computer. However, you cannot print snapshot files directly from the Web client. Depending on the library configuration and your connection speed, saving the snapshot file could take several minutes. The resulting file size can be large. In some cases, your firewall file-size limitations could prohibit you from emailing the file.

The snapshot contains the following information:

• Library SN
• Number of physical slots installed (all slots)
• Number of slots assigned to partitions (host and library managed)
• Number of assigned slots populated with media
• Number of general purpose drives, listed by drive manufacturer and LTO generation
• Drive utilization rate of general purpose drives (even if Advanced Reporting [AR] isn’t licensed)
• Dual/single robot
• Number of yellow/red robot-related RAS tickets
• Redundant power – Y/N
• Advanced Reporting license – Y/N
• Number of I/E jobs done
• Largest number of media in a single I/E job
• Number of red/yellow RAS tickets associated with control or drive paths failing or losing connectivity

1. From the Navigation panel, select Service.

2. In the Operations panel, click Library Snapshot.

   

   Item	Description	Action
   Snapshot Type	Select a Standard or Extended library snapshot.	Select Standard to collect the library data documented above. Select Extended to collect Standard library data, plus additional log history data and all collected tape drive data dumps. Note: Extended snapshots cannot be send via email.
   Save	Allows you to save the snapshot file to a computer.	Select the Save radio button and click Apply.
   Send	This feature allows you send the snapshot to any email address you want.	Select the Send radio button.
   E-mail Address	This field allows you to enter in an email address.	Enter the desired email address and click the icon. Repeat this until all intended email recipients are displayed in the box below the E-mail Address field. When finished, click Apply to send the snapshot.

3. Click Close to exit the window.

The Factory Defaults feature will revert your library back to its initial configuration. This means that any partitions created, or users setup or slot allocation as well as many other features will be lost.

The only library configuration data that will be retained is IP address settings. You should only use this feature when approved of, or requested by, Quantum Service. Before resetting the library to its factory defaults, always save your configuration for possible restoration. See Save or Restore the Library Configuration for more details.

1. From the Navigation panel, select Service.

2. In the Operations panel, click Factory Defaults.

   

Service Mode will log out any other currently active login sessions and prevent automatic event ticket notification to the technical support team. Use this mode while performing service tasks on the library.

Note: The Service Mode automatically disables after 4 hours.

1. From the Navigation panel, select Service.

2. In the Operations panel, click Factory Defaults.

   

3. Select the Library Service Mode check box.
4. Click Apply. In the Preventative Maintenance panel, the Library Service Mode will indicate Enabled.