Troubleshooting

Issue	Tips
Web Service Reported Off	On the StorNext GUI, click Services, and then click Web Services (V2). Ensure the State parameter is enabled
Browser Error on Invoking a Web Service	Check the protocol and the port number for the request. If the protocol and the port number do not match the web server configuration, SWS V2 does not receive the request. For example, if the Protocol is http and port used is 443, the web service request may not work.
Web Service is Not Working	The root cause may be that the web server that hosts the web services is offline. Ensure you can start the StorNext GUI using the same IP and port. If the StorNext GUI cannot be started, the web server is down. Contact your System Administrator.
Sent a XML Request, but Response is Not XML	There are certain web services that only support TEXT and JSON. For information on the supported formats for a particular web service, see the StorNext Web Services Guide online at https://www.quantum.com/snsdocs. Quantum recommends JSON as the preferred format since most web services support this format. XML is also supported, but it is primarily used for compatibility with existing applications.

Web Service Reported Off

On the StorNext GUI, click Services, and then click Web Services (V2). Ensure the State parameter is enabled

Browser Error on Invoking a Web Service

Check the protocol and the port number for the request.

If the protocol and the port number do not match the web server configuration, SWS V2 does not receive the request. For example, if the Protocol is http and port used is 443, the web service request may not work.

Web Service is Not Working

The root cause may be that the web server that hosts the web services is offline.

Ensure you can start the StorNext GUI using the same IP and port. If the StorNext GUI cannot be started, the web server is down. Contact your System Administrator.

Sent a XML Request, but Response is Not XML

There are certain web services that only support TEXT and JSON.

For information on the supported formats for a particular web service, see the StorNext Web Services Guide online at https://www.quantum.com/snsdocs.

Quantum recommends JSON as the preferred format since most web services support this format. XML is also supported, but it is primarily used for compatibility with existing applications.