Service > Capture State and Capture DSET

The Capture State feature enables you to create a log that captures the current state of your system. This log assists Quantum support personnel analyze and debug some problems in the storage system.

Note: The information in this section is applicable for releases up to StorNext 5 release 5.3.x (in other words, prior to StorNext 6). Refer to Service > Capture State for the new information.

Running Capture State creates a log file in this format:

snapshot-machinehostname-YYYYMMDDHHMMSS.tar.gz

This file contains a summary report that is produced by executing the pse_snapshot command on all component config/filelist files.

If desired, you can download or delete a previously captured file.

Note: If you run the snapshot directly on each node from the Service menu, the process creates a log file in this format:

snapshot-YYYYMMDDHHMMSS.tar.gz

Similarly, the Capture Dell System E-Support Tool (DSET) feature enables you to create a DSET report which captures current status for your StorNext hardware.

The DSET report contains an array of status information about the StorNext hardware. Capture DSET is similar to the Capture State tool, except the Capture DSET log assists Quantum support personnel in identifying and diagnosing problems specific to the StorNext hardware.

Running Capture DSET creates a log file named using the format:

dset-machinehostname-YYYYMMDDHHMMSS.zip

If desired, you can download or delete either capture state files or captured DSET files.

Note: The Capture DSET menu option is only available on Xcellis, Artico, Pro Foundation, and StorNext Metadata Appliances.

  1. On the Service menu, click Capture State. The Service > Capture State page appears. Any previously captured snapshots are shown.

    Note: Captures are stored in the directory /usr/adic/HAM/shared/capture_state/. On a non-HA system, captures are stored in the directory /usr/adic/gui/logs/capture_state on the StorNext server.

  2. Click Capture. The Capture State Status page appears. The capture file appears after the process completes.

  3. If desired, check job status by clicking the Reports menu, then clicking Jobs. See Reports > Jobs for more information.

  4. At any time you can click Refresh to update the capture state status shown on the page.

  5. When the capture completes, click Download to save the generated file. If the download does not start automatically, click the supplied link.

  6. To view the file, click Open With and then click Browse to navigate to an application such as WinZip capable of reading tar.gz files.

  7. To save the file, select Save to Disk and then navigate to the location where you want to save the file.

  1. On the Service menu, click Capture State. The Service > Capture State page appears. All previously captured snapshots are shown.
  2. Select the file you want to delete, and then click Delete.
  3. When a confirmation page prompts you to confirm that you want to delete the file, click Yes to continue or No to abort.
  4. After the status page informs you that the file was successfully deleted, click OK.
  • Click Capture Secondary.

Note: When you use the Capture State feature on an HA system, system information for the primary node is captured by default.

Information about your secondary node is captured and saved to a file on the primary node. After the capture process completes, this file appears in the list of Capture State files.

As with Capture State files for the primary node, you can download or delete Capture State files for the secondary node. The processes for downloading or deleting Capture State files for the secondary node is identical to downloading or deleting a Capture State file for the primary node.

  1. On the Service menu, click Capture DSET. The Service > Capture DSET page appears. Any previously captured DSET snapshots are shown.
  2. Click Capture. The Capture DSET Status page appears. The capture DSET file name appears in the list after the process completes.
  1. Select the file you want to download, and then click Download.
  2. When prompted, click the DSET file name to begin the download process.
  3. Navigate to the location where you want to save the file.
  4. After the file is saved, click Done.
  5. If you were instructed by Quantum Support personnel to send the DSET report, email the report (in .zip format) to the email address you were given by the Support representative.
  1. On the Service > Capture DSET page, select the DSET file you want to delete.
  2. Click Delete.
  3. When a confirmation page prompts you to confirm that you want to delete the file, click Yes to continue or No to abort.
  4. After the status page informs you that the file was successfully deleted, click OK.