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Service and Support

Q-Cloud Protect includes 5x9 phone support, with a targeted next business day response time. This plan accompanies all Q-Cloud Protect appliances, free of charge. In addition, Quantum will match any additional support purchased with your on-site DXi appliance.

More information about this product is available on the Service and Support website at Use this website to submit a ticket, find training, or access software downloads.


Before receiving support, you must register your product at

For detailed instructions, see Step 3: Register the Cloud Appliance.

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