Support Wizard

1. Read the information about the wizard (see Figure 1).
2. Click Next to continue.

Note: At any time while using the wizard, you can click Previous to return to the previous step.

You must register your DXi6900 to receive service and support from DXi .

1. Click the link for Quantum’s Product Registration site (see Figure 2).
2. Follow the onscreen instructions to register your system.
3. When you are finished, switch back to the Support wizard.
4. Click Next to continue.

StorageCare Guardian delivers more reliable operation and faster resolution time for customers at no additional cost for supported products under warranty or service contract.

1. Click the link to learn more about the features and benefits of StorageCare Guardian (see Figure 3).

2. Click the link to download StorageCare Guardian, and then install it on a workstation with outgoing Internet access.

   For more information, see the StorageCare Guardian Installation Guide. You can download a copy of the Installation Guide by clicking the link under Documentation on the StorageCare Guardian download page.

3. When you are finished, switch back to the Support wizard.
4. Click Next to continue.

Figure 3: Support Wizard: Guardian

This system diagnostics file contains the diagnostic logs for all of the system components. The diagnostic files are helpful when troubleshooting problems on the DXi6900. You should generate a system diagnostic file after setting up your DXi6900 and save it for future reference.

1. Click Generate New to generate a new system diagnostics file (see Figure 4).

   The system generates a new diagnostics file. This can take several minutes.

2. After the file finishes generating, click the link to enable the Download Current button.

3. To download the generated diagnostics file, click Download Current.

   A dialog box displays asking if you want to open or save the file.

4. Click Save or OK to download the file.
5. Click Next to continue.

Add a license key to enable new functionality on the DXi6900. To install a license key, you must first obtain a License Certificate containing an authorization code.

Contact your Quantum sales representative to purchase a license. After you purchase the license, you will receive a License Certificate containing an authorization code.

Note: Some licenses are pre-installed on the DXi6900. In addition, License Certificates for some licenses may be included with the DXi6900. For more information about licensed features, see License Keys.

1. Select the DXi system serial number (displayed under Enable Licensed Features) and press <Ctrl+C> to copy it (see Figure 5).

2. Click the link for Quantum’s License Key Management site.

   The License Key Management page displays.

3. Click to place the cursor in the Serial Number box and press <Ctrl+V> to paste the DXi system serial number.

4. Click Submit.

   The Licensed Feature page displays.

5. Enter the authorization code (printed on the License Certificate) and click Get License Key.

   The Licensed Feature page returns a license key. Select the license key and press <Ctrl+C> to copy it. You should also print out or write down the license key, or save it to a text file, for future use.

6. Switch back to the Support wizard.

7. Enter the license key in the New Key box, and then click Add.

   The license key is added to the system, and the new feature is enabled.

8. (Optional) To add additional license keys, repeat Steps 1–7.
9. Click Finish to complete the Support wizard.