Viewing Service Tickets

Service tickets include time and date information, status (open or closed), information about each error, and links to recommended troubleshooting procedures. The DXi4800 generates service tickets according to the following scenarios:

If the component associated with the problem does not have an open service ticket, the DXi4800 opens a service ticket for the component and reports the problem in a service ticket.

If the problem reoccurs, the DXi4800 logs the number of times that it detects the problem in the existing report.

If a different problem occurs with the same component, the DXi4800 adds a new report to the same service ticket.

If a problem occurs with a different component, the DXi4800 uses the above scenario to open a new service ticket for the component or report the problem in an existing service ticket associated with the component.

To access the Service Tickets page, click the Alerts menu, and then click the Service Tickets tab.

For more information about working with service tickets, see Service Tickets .