Hardware Problems

The following table describes corrective actions for problems occurring with the system hardware.

Problem	Corrective Action
The system does not power on.	Make sure the power cords are connected to a grounded electrical outlet and the power switches located on the back of the power supplies are on. If the problem persists, contact your Quantum Customer Support representative to arrange for service.
One power supply is not functioning.	Determine which power supply has failed by observing the fault LED on the power supply. Contact your Quantum Customer Support representative to arrange for service.
Both power supplies are not functioning.	Determine which power supply has failed by observing the fault LED on the power supply. Contact your Quantum Customer Support representative to arrange for service.
One fan is not operating.	Determine which fan has failed by reading the service ticket generated by the system. Contact your Quantum Customer Support representative to arrange for service.
Multiple fans are not operating.	Caution: Turn the system off immediately! The system will overheat with multiple fans not operating. Contact your Quantum Customer Support representative to arrange for service.
A hard drive is not responding	Determine which drive has failed by observing the fault LED on the drive carrier. Contact your Quantum Customer Support representative for a drive carrier replacement.
A SAS cable is removed during normal operation.	The system will shut down as soon as it recognizes the problem. There is a potential for data loss. Power off the system, re-insert the SAS cable and restart the system. Depending on the state of the system when the SAS cable was removed, a long-running, mandatory data verification may occur.