Lattus Object Storage: How Do I Find the System Serial Number?

Locating the Lattus System Serial Number

You must provide your Lattus system serial number to receive technical support. Lattus system serial numbers begin with the characters CX, and also contain the characters CKC.

For example: CX1234CKC01234

You can find the serial number in the following ways:

         In the Lattus CMC

         On a Lattus C10 Controller Node

         On a Lattus C5 Controller Node

Finding the Serial Number in the Lattus CMC

Hereís how to find the serial number in the Lattus CMC:

1.   Select Dashboard > Administration > Lattus Management > Locations.

2.   In the Locations pane, the systemís serial number will be listed in the Name column.


 
Finding the Serial Number On a Lattus C10 Controller Node


If your system includes Lattus C10 Controller Nodes, you can find the serial number on a Lattus C10 Controller Node by doing the following:

1.   From the front of any of the three C10 Controller Nodes, pull out the Service Tag.

2.   The system serial number (SYSTEM SN) is printed on the white sticker, as shown in the following illustration.

C10 Controller Node
 

Finding the Serial Number On a Lattus C5 Controller Node


If your system includes Lattus C5 Controller Nodes, the Service Tag is also located on the front of the node, as shown below.

C5 Controller Node

Contacting Quantum Support

You can contact Quantum Support in two ways:

         Access the Online Service Center by opening an Online Service Request at the StorageCARE Customer Service Center: http://www.quantum.com/customercenter.
 

         Call Tech Support. You can find a list of contact numbers for Tech Support at: http://www.quantum.com/ServiceandSupport/Contacts/ProductSelect/Index.aspx.