You must provide your Lattus system serial number to receive technical support. Lattus system serial numbers begin with the characters , and also contain the characters .
For example: 123401234
You can find the serial number in the following ways:
Hereís how to find the serial number in the Lattus CMC:
1. Select .
2. In the pane, the systemís serial number will be listed in the column.
If your system includes Lattus C10 Controller Nodes, you can find the serial number on a Lattus C10 Controller Node by doing the following:
1. From the front of any of the three C10 Controller Nodes, pull out the Service Tag.
2. The system serial number (SYSTEM SN) is printed on the white sticker, as shown in the following illustration.
If your system includes Lattus C5 Controller Nodes, the Service Tag is also located on the front of the node, as shown below.
You can contact Quantum Support in two ways:
Access the Online Service Center by opening an Online Service
Request at the StorageCARE Customer Service Center:
Call Tech Support. You can find a list of contact numbers for
Tech Support at: