How Do I Reset the Admin Account Password?
Question:
How can I reset my Administrative Account password?
Answer:
To have your Admin Account password reset, please contact Quantum Tech support, who will do a WebEx session.
General Questions
Finding Quantum Product Serial Numbers
This article provides links to separate articles that describe how you can find the product serial number for the products that Quantum supports. This information is particularly useful to both customers and service engineers who need to find the product serial number to open a Service Request or begin to diagnose a problem.
Finding Legacy Serial Numbers
This article provides links to separate articles thait describe how you can find the product serial number for the products that Quantum supports. This information is particularly useful to both customers and service engineers who need to find the product serial number to open a Service Request or begin to diagnose a problem.
Activating Quantum Service Contracts bought through a reseller
Click Here to view the article.
DXi8500: Finding the Product Serial Number
Question:
How can I find the product serial number for a DXi8500?
Answer:
There are two ways to find the DXI8500 serial number.
Locating the Serial Number Using the GUI
The serial number is located on the GUI home page, as shown by the red box below:
Locating the Serial Number on the Rack Mount Label
The system serial number label is located inside of the back rack doors, as shown below:
DXi4500: Finding the Product Serial Number
The DXi4500 system serial number is the same as the Dell service tag. You will need the system serial number to open a service call.
Finding the Serial Number in the GUI
You can locate the system serial number from the remote Web pages. Navigate to the Home page and look in the System Details section.
DXi2500-D: How can I Find the Product Serial Number?
DXi2500-D: Location of serial number
Where can I find the serial number for the DXi2500-D?
You can locate the product serial number for the DXi2500-D either physically or using the remote interface:
Physical Locations
The serial number may be physically located in two places:
- Barcode label with the serial number on the rear panel of the server chassis just above the monitor connector.
How to determine your media serial number
How to determine your media serial number
The serial number is usually located on the bottom or side of your media among one or more lines of alphanumeric characters. The table below shows examples of the one or more lines of alphanumeric characters on the bottom or side of various media types. The actual serial number is highlighted in red.
Quantum Vision: How can I find the product serial number?
Finding the Quantum Vision 4.X Product Serial Number
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Question: How can I find my Quantum Vision 4.X serial number? Answer: The Vision 4.x Product Serial Number is in the media kit with the Quantum Vision software CD.
It is located in the following places:
LTO Drives: Decoding Serial Numbers for Quantum Generations 2-5
Decoding Quantum LTO drive serial numbers
The following information decodes Quantum LTO drive serial numbers for LTO generations 2-5.
LTO-2 Full Height = HX followed by 5 alphanumeric characters. Examples: HX10228, HX1037N, HX1043L, HX100PL, HX100ZJ
LTO-3 Full Height = JD followed by 5 alphanumeric characters. Examples: JD00D4P, JD00MHG, JD00882
LTO-2 HH (Half Height) = JK followed by 5 alphanumeric characters. Examples: JK0404Z, JK101B8, JK102M3, JK10DJ1,
LTO-3 HH (Half Height) = JNYYWWAMEXXXXX
StorNext: How to Change the Setting of the PERCENT_FULL_TO_MIGRATE Environment Variable
StorNext: How to Change the Setting of the PERCENT_FULL_TO_MIGRATE Environment Variable
Issue:
The PERCENT_FULL_TO_MIGRATE environment variable is the percentage value used to check against to determine if a medium is full enough to be migrated. Its default value is 99.9%. This article shows how to change this value.
DXi7500: How can I find the Product Serial Number?
DXi7500: How can I find the Product Serial Number?
You will need the system serial number if you want to add a licensed feature.
There are two distinct ways to find the product serial number for a DXi7500:
Physical Location
The system serial number is located on the top part of the back of the rack and includes the letters BVA. An example system serial number is CX0742BVA00004.
What do I do if Online Service Requests (OSR) will not accept my serial number?
What do I do if Online Service Requests (OSR) will not accept my serial number?
If Online Service Requests (OSRs) will not accept a serial number, you can open the SR by phone, or check for common problems that occur with online OSRs.
Opening the SR by Phone Contact Quantum Technical Support at the phone number listed for your area on the Worldwide Service and Support page.
Checking for Common Problems with Online OSRs If an OSR is not being accepted, check the following: