General Questions

DXi2500-D: How can I Find the Product Serial Number?


DXi2500-D: Location of serial number

Where can I find the serial number for the DXi2500-D?

You can locate the product serial number for the DXi2500-D either physically or using the remote interface:

Physical Locations

The serial number may be physically located in two places:

  • Barcode label with the serial number on the rear panel of the server chassis just above the monitor connector.

How to determine your media serial number


How to determine your media serial number



The serial number is usually located on the bottom or side of your media among one or more lines of alphanumeric characters. The table below shows examples of the one or more lines of alphanumeric characters on the bottom or side of various media types. The actual serial number is highlighted in red.

LTO Drives: Decoding Serial Numbers for Quantum Generations 2-5


Decoding Quantum LTO drive serial numbers

The following information decodes Quantum LTO drive serial numbers for LTO generations 2-5.

LTO-2 Full Height = HX followed by 5 alphanumeric characters.  Examples:   HX10228, HX1037N, HX1043L, HX100PL, HX100ZJ

LTO-3 Full Height = JD followed by 5 alphanumeric characters.  Examples:  JD00D4P, JD00MHG,  JD00882

LTO-2 HH (Half Height) = JK followed by 5 alphanumeric characters.  Examples:  JK0404Z, JK101B8, JK102M3,  JK10DJ1, 

LTO-3 HH (Half Height) = JNYYWWAMEXXXXX

StorNext: How to Change the Setting of the PERCENT_FULL_TO_MIGRATE Environment Variable

StorNext: How to Change the Setting of the PERCENT_FULL_TO_MIGRATE Environment Variable
 

Issue:
The PERCENT_FULL_TO_MIGRATE environment variable is the percentage value used to check against to determine if a medium is full enough to be migrated.  Its default value is 99.9%. This article shows how to change this value.

DXi7500: How can I find the Product Serial Number?


DXi7500: How can I find the Product Serial Number?

You will need the system serial number if you want to add a licensed feature.

There are two distinct ways to find the product serial number for a DXi7500:

Physical Location

The system serial number is located on the top part of the back of the rack and includes the letters BVA. An example system serial number is CX0742BVA00004.

What do I do if Online Service Requests (OSR) will not accept my serial number?


What do I do if Online Service Requests (OSR) will not accept my serial number?

If Online Service Requests (OSRs) will not accept a serial number, you can open the SR by phone, or check for common problems that occur with online OSRs.

Opening the SR by Phone Contact Quantum Technical Support at the phone number listed for your area on the Worldwide Service and Support page.

Checking for Common Problems with Online OSRs If an OSR is not being accepted, check the following: