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The Quantum Resource Library has our latest configuration and best practices guide for NetBackup (NBU). Go to http://www.quantum.com/resources/index.aspx, click the Best Practices tab, and click on the entry for DXi-Series Configuration and Best Practices Guide for NetBackup from Symantec.
How can I find the latest OST plugin for my DXi system?
The Latest OST plugins are available on the Quantum website. Click the Support button at the top, select your product, then select the Drivers tab.
StorageCare Guardian has undergone a details application security assessment by VeriSign. Additional information is available at http://www.quantum.com/ServiceandSupport/Services/GuardianSecurityFeatures/Index.aspx
The Quantum Resource Library has our latest configuration and best practices guide for CommVault:
To find other relevant Best Practices documents, go to http://www.quantum.com/resources/index.aspx and click the Best Practices tab.
My deduplication rates aren't as high as I expected. What should I check before opening a SR?
Deduplication rates can be affected by data being encrypted, compressed, or multi-plexed before reaching the DXi. Quantum recommends that you disable these settings to increase dedupe rates.
Go to the Config Menu and select Config Wizard and then Licenses. The UUID field is the vmPro serial number.
http://qsupport.quantum.com/kb/sites/default/files/vmPRO%20-%20Finding%20the%20Serial%20Number.pdf#search=%22Finding Quantum Product Serial Numbers%22
Use the Product Comparison Tool at http://www.quantum.com/compare.aspx for an overview. If you need additional information, contact your account team or use the request information button in the comparison tool.
StorageCare Guardian comprises a suite of software products that link Quantum to devices and enable remote service, monitoring, and administration.
For additional information, please download the white papers on StorageCare Guardian that are available in the Quantum Resource library under the White Papers tab.
Where can I find instructions for installing my DXi system?
The DXi CLI guide is available on the Quantum website. To access it:
1. Click the Support button at the top.
2. Select your product.
3. Click the Documentation tab.
4. Scroll down to the Product Installation and Use Guides section. The CLI guide should be in this section.
A user interrface Interface overview video is available on the Quantum website. Click the Support button at the top, select your product, and select the Documentation tab. Scroll down to the Support Video Gallery section and select the DXi 2.2 and 2.2.1 Interface Overview.
No. A DXI cannot be used as an EMC Networker client because EMC requires client-side software (an agent). One alternative is to map the DXi share to a backup client.
How do I install the OST plugin on my media server?
Follow the procedures in the OST Plug-in Installation Instructions. When this article was published, the latest version was available at http://downloads.quantum.com/OST/2.6/6-67074-01_OST%20Plugin%20Installation_2.6.0_RevT.pdf (December 2012).
DXi Advanced Reporting Essential Training is available on the Quantum website. Click the Support button at the top, select your product, and pick the Documentation tab. Scroll down to the Product Training section to find product training information.
Why is my DXi system running with low deduplication ratios?
Several causes are possible. The main ones are having lots of the following: small files, compressed data, and/or encrypted data.
There is a fix for this issue on the IBM Web site:
Also, the RPMs listed here need to be installed from Yum to resolve the dependency problems:
[libc.so.6 | libstdc++.so.5 | libstdc++ | libstdc++.so.6]
On my DXi system, I get sector errors, and the GUI recommends replacement. What should I do?
Download support logs and contact Quantum tech support.
The maximum number of sources that can be configured to replicate on the Web GUI is 10.
No. After you create a VTL, it cannot be renamed. But you can accomplish the same thing by creating a new VTL with the correct name and importing the tapes from the old VTL.
What ports are used for OST?
OST uses ports 3095, 3096, 3097, 3098, 3099, 3100, 3101, 3102, 10001, and 10002.