Knowledge Article

i500 Encryption Key Management

The best resource for understanding and using the Encryption Key Management features is the i500 Users Guide. The i500 Users Guide can be downloaded from the main Quantum website by going to Support> Downloads. Select the appropriate product category and name then go to the Documentation tab on the product page. The latest version of the Users Guide will be available to download. Listed below are the common Encryption Key Management functions listed along with their Chapter and Page numbers. Reference these functions in the Users Guide to better understand how to configure and use the feature properly. The specific page numbers listed below assume that you are using the i8 version of the Users Guide.

 

i6000 RAS Tickets & Repair Pages

The best resource for understanding and using the RAS Tickets & Repair Page features is the i6000 Users Guide. The i6000 Users Guide can be downloaded from the main Quantum website by going to Support> Downloads. Select the appropriate product category and name then go to the Documentation tab on the product page. The latest version of the Users Guide will be available to download. Listed below are the common RAS Tickets & Repair Page functions listed along with their Chapter and Page numbers. Reference these functions in the Users Guide to better understand how to configure and use the feature properly. The specific page numbers listed below assume that you are using the i12.3 version of the Users Guide.

 

i500 EDLM

The best resource for understanding and using the EDLM features is the i500 Users Guide. The i500 Users Guide can be downloaded from the main Quantum website by going to Support> Downloads. Select the appropriate product category and name then go to the Documentation tab on the product page. The latest version of the Users Guide will be available to download. Listed below are the common EDLM functions listed along with their Chapter and Page numbers. Reference these functions in the Users Guide to better understand how to configure and use the feature properly. The specific page numbers listed below assume that you are using the i8 version of the Users Guide.

 

i500 Control Path & Data Path

The best resource for understanding and using the Control Path & Data Path features is the i500 Users Guide. The i500 Users Guide can be downloaded from the main Quantum website by going to Support> Downloads. Select the appropriate product category and name then go to the Documentation tab on the product page. The latest version of the Users Guide will be available to download. Listed below are the common Control Path & Data Path functions listed along with their Chapter and Page numbers. Reference these functions in the Users Guide to better understand how to configure and use the feature properly. The specific page numbers listed below assume that you are using the i8 version of the Users Guide.

 

i500 FC Device Access/Presentation

The best resource for understanding and using the FC Device Access/Presentation features is the i500 Users Guide. The i500 Users Guide can be downloaded from the main Quantum website by going to Support> Downloads. Select the appropriate product category and name then go to the Documentation tab on the product page. The latest version of the Users Guide will be available to download. Listed below are the common FC Device Access/Presentation functions listed along with their Chapter and Page numbers. Reference these functions in the Users Guide to better understand how to configure and use the feature properly. The specific page numbers listed below assume that you are using the i8 version of the Users Guide.

 

i500 Drive Cleaning

The best resource for understanding and using the Drive Cleaning features is the i500 Users Guide. The i500 Users Guide can be downloaded from the main Quantum website by going to Support> Downloads. Select the appropriate product category and name then go to the Documentation tab on the product page. The latest version of the Users Guide will be available to download. Listed below are the common Drive Cleaning functions listed along with their Chapter and Page numbers. Reference these functions in the Users Guide to better understand how to configure and use the feature properly. The specific page numbers listed below assume that you are using the i8 version of the Users Guide.

 

i500 Drive Firmware Auto level

The best resource for understanding and using the Drive Firmware Auto level features is the i500 Users Guide. The i500 Users Guide can be downloaded from the main Quantum website by going to Support> Downloads. Select the appropriate product category and name then go to the Documentation tab on the product page. The latest version of the Users Guide will be available to download. Listed below are the common Drive Firmware Auto level functions listed along with their Chapter and Page numbers. Reference these functions in the Users Guide to better understand how to configure and use the feature properly. The specific page numbers listed below assume that you are using the i8 version of the Users Guide.

 

i6000 EDLM

The best resource for understanding and using the EDLM feature is the i6000 Users Guide. The i6000 Users Guide can be downloaded from the main Quantum website by going to Support> Downloads. Select the appropriate product category and name then go to the Documentation tab on the product page. The latest version of the Users Guide will be available to download. Listed below are the common EDLM functions listed along with their Chapter and Page numbers. Reference these functions in the Users Guide to better understand how to configure and use the feature properly. The specific page numbers listed below assume that you are using the i12.3 version of the Users Guide.

 

i6000 Control Path & Data Path

The best resource for understanding and using the Control Path & Data Path feature is the i6000 Users Guide. The i6000 Users Guide can be downloaded from the main Quantum website by going to Support> Downloads. Select the appropriate product category and name then go to the Documentation tab on the product page. The latest version of the Users Guide will be available to download. Listed below are the common Control Path & Data Path functions listed along with their Chapter and Page numbers. Reference these functions in the Users Guide to better understand how to configure and use the feature properly. The specific page numbers listed below assume that you are using the i12.3 version of the Users Guide.

 

i6000 FC Device Access/Presentation

The best resource for understanding and using the FC Device Access/Presentation feature is the i6000 Users Guide. The i6000 Users Guide can be downloaded from the main Quantum website by going to Support> Downloads. Select the appropriate product category and name then go to the Documentation tab on the product page. The latest version of the Users Guide will be available to download. Listed below are the common FC Device Access/Presentation functions listed along with their Chapter and Page numbers. Reference these functions in the Users Guide to better understand how to configure and use the feature properly. The specific page numbers listed below assume that you are using the i12.3 version of the Users Guide.

 

i6000 Drive Cleaning

The best resource for understanding and using the Drive Cleaning feature is the i6000 Users Guide. The i6000 Users Guide can be downloaded from the main Quantum website by going to Support> Downloads. Select the appropriate product category and name then go to the Documentation tab on the product page. The latest version of the Users Guide will be available to download. Listed below are the common Drive Cleaning functions listed along with their Chapter and Page numbers. Reference these functions in the Users Guide to better understand how to configure and use the feature properly. The specific page numbers listed below assume that you are using the i12.3 version of the Users Guide.

 

i6000 Additional Partition Features

The best resource for understanding and using the Additional Partition features is the i6000 Users Guide. The i6000 Users Guide can be downloaded from the main Quantum website by going to Support> Downloads. Select the appropriate product category and name then go to the Documentation tab on the product page. The latest version of the Users Guide will be available to download. Listed below are the common Additional Partition Feature functions listed along with their Chapter and Page numbers. Reference these functions in the Users Guide to better understand how to configure and use the feature properly. The specific page numbers listed below assume that you are using the i12.3 version of the Users Guide.

 

i6000 Encryption Key Management

The best resource for understanding and using the Encryption Key Management features is the i6000 Users Guide. The i6000 Users Guide can be downloaded from the main Quantum website by going to Support> Downloads. Select the appropriate product category and name then go to the Documentation tab on the product page. The latest version of the Users Guide will be available to download. Listed below are the common Encryption Key Management functions listed along with their Chapter and Page numbers. Reference these functions in the Users Guide to better understand how to configure and use the feature properly. The specific page numbers listed below assume that you are using the i12.3 version of the Users Guide.

 

Launches Q-Cloud Protect instance with no access to S3 – needed for blockpool storage

1)     Customer symptoms

a)     Customer is able to connect to QCP UI using browser

b)     Admin Alert on ‘AWSConfiguration’ is posted on QCP UI Home

2)     How to determine if S3 access is root cause of issue

a)     From the Q-Cloud Protect home UI page note the Serial Number i.e.AW8411CAH07595

Launches Q-Cloud Protect instance with no internet access – needed for snapshots

1) Customer symptoms
a) Customer is able to connect to QCP UI using browser
b) Admin Alert on ‘EBSVolumeSnapshot’ are posted on QCP UI Home

c) After 24 hours no Snapshots are created for QCP instance Volumes /dev/sdb and /de/sda1 that match QCP Serial Number

2) How to determine if no internet access is root cause of issue

Launches Q-Cloud Protect instance with no IAM Role attached – needed for snapshots and S3 access



1) Customer symptoms

a) Customer is able to connect to QCP UI using browser

b) Admin Alert on ‘AWSConfiguration’ is posted on QCP UI Home



2) How to determine if IAM Role is root cause of issue

a) On AWS Web Services EC2 Dashboard on Instances page. Click on QCP Instance and under Description tab the IAM role is ‘-‘

DXi6900: Finding the Product Serial Number

DXi6900-Series: Finding the Product Serial Number

The DXi6900-Series includes the DXi6900, DXi6900-S, and DXi6902 models.

Question:

How can I find the product serial number for a DXi6900-Series product?

Answer:

You need to identify the product serial number if you want to add a licensed feature, or when you contact Quantum Support. There are two ways to find a DXi6900 Series product serial number:

Physical Location

Locating the DXi4700-Series Serial Number

Locating the DXi4700-Series Serial Number

The DXi4700-Series includes the DXi4700 and DXi4701 models. You need the system serial number to open a service call, and to upgrade your system with a license key.

Finding the Serial Number in the GUI

You can locate the system serial number on the Home page of the remote management interface. In the following example, the system serial number is CX1401BVT00001.

Finding the Physical Serial Number Label

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