How Do I Reset the Admin Account Password?
Question:
How can I reset my Administrative Account password?
Answer:
To have your Admin Account password reset, please contact Quantum Tech support, who will do a WebEx session.
Devices
Finding Legacy Serial Numbers
This article provides links to separate articles thait describe how you can find the product serial number for the products that Quantum supports. This information is particularly useful to both customers and service engineers who need to find the product serial number to open a Service Request or begin to diagnose a problem.
DATASTOR Shield: Locating the Product Serial Number
A product serial number is required to create a Service Request. However, the Quantum DATASTOR Shield software does not have a serial number.
To create a Service Request for your Quantum DATASTOR Shield software, you will need the product serial number of the hardware with which you purchased the software: either the Quantum NDX-8d or the Quantum RDX® 8000.
Click the following links for information on how to find the product serial number for these units: