Scalar 440/480 Library: How can I find the Product Serial Number?


How can I find the Product Serial Number for a Scalar 440/480 library?

There are three distinct ways to find the product serial number for a Scalar 440/480 library:

The Physical Location

The Scalar 440/480 library has a sticker on the back in the middle and at the bottom of the library frame. It resides next to the AC power cord in the format S/N 12000123 (for example, 12002060).

The Operator Panel

Use this procedure to display the product serial number on a Scalar 440/480 library.

Scalar 1000 Library: How can I find the Product Serial Number?


How can I find the Product Serial Number for a Scalar 1000 Library?

NOTE: The Scalar 1000 product is expected to go End of Service Life on December 31, 2010 .  At the expiration of any existing contract, Quantum will no longer actively support it.

There are two distinct ways to find the product serial number for a Scalar 1000 Library:

Scalar 10K: How can I find the Product Serial Number?


How can I find the Product Serial Number of a Scalar 10k library?

There are three distinct ways to find the product serial number for a Scalar 10k library:

The Physical Location

You can find the product serial number inside the back of the library control module (CM) on the left wall. The product serial number appears in the format 123456789 (for example, 262101001).

Scalar i500 Library: How can I find the Product Serial Number?


How can I find the Product Serial Number on a Scalar i500 library?



There are three distinct ways to find the product serial number for a Scalar i500 library:

The Physical Location

You can find the serial number by looking on the lower middle back of the library control module (CM). For example, AOC1335810 in the following display.

CM

StorNext: Resolving when a StorNext File System Client Fails to Mount a StorNext File System

StorNext: Resolving When a StorNext File System Client Fails to Mount a StorNext File System


Symptom:
On a StorNext or StorNext FX system, you receive the following error:

mount.cvfs: Can't mount filesystem 'FILESYSTEMNAME'.
Check system log for details. Invalid argument


Cause:
The system cannot resolve the IP address or hostname defined in the fsnameservers file.

Resolution:
Use this procedure to troubleshoot this problem.

Scalar i2000 Library: How can I find the Product Serial Number?


How do I find the Product Serial Number for a Scalar i2000 Library?

For a Scalar i2000 Library, you can find the serial number in two distinct locations:

Physical Location

You can find the serial number inside the back of the library on the left wall, in the format S/N 123456789 (for example: 203100323).

Remote Location

Use this procedure to find the serial number from the GUI on a Scalar i2000 library.

M-Series Library: How can I find the Product Serial Number?


How can I find the Product Serial Number for an M-Series Library?

The M-Series libraries are expected to go End of Service Life on 30-June-2011.  At the expiration of any existing contract, Quantum will no longer actively support them

For an M-Series Library, you can find the product serial number in three distinct locations:

Physical Location

The product serial number is located on either the Stack-link slot or on the back of the library, depending on the unit.

StorNext: Resolving Authentication Error Messages on the MDC after Connecting a StorNext Client That Was Previously an XSAN MDC Client

Symptom:

If a StorNext client is configured to access a StorNext metadata controller (MDC), but was previously configured to access an XSAN MDC, the following error message can occur frequently in the StorNext MDC system log:

NSS received unexpected authenticated message from <StorNext Client IP address>. DISCARDED.

Scalar 50: How can I find the library serial number?


  • Physical Location

    You can access the serial number from two separate physical locations:

    1. From the home screen on the Operator Control Panel (OCP), which is located on the front of the library: OCP

      Verify the library serial number (QP0707AFD00180) on the S/N field.

    2. From the top back of the unit, as displayed in the racked image: Scalar
  • Remote Identification

    Use this procedure to access the serial number from the Remote Management Interface (RMI).

  • What do I do if Online Service Requests (OSR) will not accept my serial number?


    What do I do if Online Service Requests (OSR) will not accept my serial number?

    If Online Service Requests (OSRs) will not accept a serial number, you can open the SR by phone, or check for common problems that occur with online OSRs.

    Opening the SR by Phone Contact Quantum Technical Support at the phone number listed for your area on the Worldwide Service and Support page.

    Checking for Common Problems with Online OSRs If an OSR is not being accepted, check the following:

    GoVault: How can I find the serial number for my GoVault drive or cartridge?

    GoVault: Where can I find the serial number for my GoVault drive or cartridge?

    There are two distinct ways to find the product serial number for GoVault:

    Physical Location

    The serial number is located on the top of the drive, on the back right corner.

    Remote Identification

    Use this procedure to access the GoVault product serial number from your Windows desktop computer.

    SuperLoader 3 and SuperLoader 3A: Where is the Product Serial Number located?


    Superloader 3: Where is the Product Serial Number located?



    The product serial number for a SuperLoader 3 and Superloader 3A is located on the serial tag at the back of the loader and on the Status screen on the On-board Remote Management HTML interface.

    Serial Tag

    The serial number for the SuperLoader 3 is found on the serial tag located on the rear of the loader. The product serial number is in the format FA0641BHA00733.

    NOTE NOTE: Do not use the chassis number found on a smaller tag.

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