DATASTOR Shield: Locating the Product Serial Number

A product serial number is required to create a Service Request. However, the Quantum DATASTOR Shield software does not have a serial number.

To create a Service Request for your Quantum DATASTOR Shield software, you will need the product serial number of the hardware with which you purchased the software: either the Quantum NDX-8d or the Quantum RDX® 8000.

Click the following links for information on how to find the product serial number for these units:

StorNext File Systems - Linked Files & Directories and Their Effect

StorNext File Systems - Linked Files & Directories and Their Effect


For a general discussion of hard links, soft links, Windows shortcuts, and Windows junction files, refer to the Wikipedia articles
 
 
“mklink” in Windows Vista, Windows 7, Windows 2008, and beyond
 

Vision: Database Folder Appears to Have Been Moved to an Unnamed Folder and a New Database Folder Created in Its Place (Bug 31772)

Vision:  Database Folder Appears to Have Been Moved to an Unnamed Folder and a New Database Folder Created in Its Place (Bug 31772)


Problem:

On a Linux host (VisPerf.svt.quantum.com [IP 10.20.163.220]), the database folder appears to have been moved to an unnamed folder within /opt/quantum-vision, and a new database folder was created in its place.

Workaround:

1. From the CLI, enter service vision stop to stop the Vision services.
2. Rename the new database folder (for example, to DB1).
3. Rename the renamed original database folder (contains the rrd folder) back to database.
4. From the CLI, enter service vision start to restart the Vision services.

Scalar Key Manager: How can I find the Product Serial Number?


There are two ways to locate Scalar Key Manager (SKM) appliance server and SKM virtual machine (VM) server serial numbers:

Note:You can distinguish an SKM VM server serial number by the VM at the beginning of the serial number, for example, VM123456. The SKM appliance server does not contain the letters VM at the beginning of its serial number.

Labels SKM server serial numbers appear on a label in these locations:

StorNext File System: Unable to Mount File System or Connect to FSM Via cvadmin

StorNext File System: Unable to Mount File System or Connect to FSM Via cvadmin


Issue:

When you are unable to mount a file system on some clients (when other clients can mount it fine), and unable to connect to the FSM process via a cvadmin tap, the user gets either a connection error or a license error.

One or more of the following errors might be observed:

FSM may have too many connections active.

[1214 11:27:31] 0xb7e2f6b0 (**Error**) Maximum number of connections (n) exceeded.
Connection by <hostname> rejected.

Scalar i40 & Scalar i80: How can I find the product serial number?


Scalar i40/i80: How can I find the product serial number?

Question: How can I find the Scalar i40/i80 product serial number?

Answer: There are two distinct ways to find the Scalar i40/i80 product serial number:

You will need to locate the product serial number if you want to add a licensed feature.

Physical Location

DXi6500: How can I find the product serial number?

DXi6500: How can I find the product serial number?

Question:
How can I find a DXi6500 product serial number?

Answer:
There are two distinct ways to find a DXi6500 product serial number:

You need to identify the product serial number if you want to add a licensed feature.

The Physical Location

The system serial number is located on the rear of the nodes lip. The system serial number includes the letters BVE. An example system serial number is CX0933BVE00048.

DXi2500-D: How can I Find the Product Serial Number?


DXi2500-D: Location of serial number

Where can I find the serial number for the DXi2500-D?

You can locate the product serial number for the DXi2500-D either physically or using the remote interface:

Physical Locations

The serial number may be physically located in two places:

  • Barcode label with the serial number on the rear panel of the server chassis just above the monitor connector.

Certance CP3100: Location of serial number


Certance CP3100: Location of serial number

Where can I find the serial number for a Certance CP3100 drive?

Physcial Location

The serial number of a Certance CP3100 drive is located on a label affixed to the unit. This label's location depends on the model of CP3100 (i.e., external, internal, rackmount).

NOTE NOTE: The serial number format differs depending on when the drive was purchased and whether it's an external (tabletop) or internal/rackmount drive. The serial number can be 7-12 characters.

StorNext: File System Free Space Shows More Space Consumed Than Disk Usage Indicates

StorNext: File System Free Space Shows More Space Consumed Than Disk Usage Indicates ("du" and "df" Outputs Differ)


Symptom:
File system free space shows more space consumed than disk usage indicates in a StorNext File System. There are few, if any, sparse files.

Cause:
On heavily used file systems, ones with many files added and deleted, the free space fragmentation can exceed 1,000,000 fragments. The current ABMFreeLimit calculation only returns the first 1,000,000 fragments back for reuse. The ABMFreeLimit parameter instructs the file system manager how to process the Allocation Bit Map, which in turn goes into the calculation of the file system free space.

How to determine your media serial number


How to determine your media serial number



The serial number is usually located on the bottom or side of your media among one or more lines of alphanumeric characters. The table below shows examples of the one or more lines of alphanumeric characters on the bottom or side of various media types. The actual serial number is highlighted in red.

StorNext: Truncation is not working

StorNext: Truncation is not working

 

Files Are Not Truncated as Expected


Even if the truncation mintime requirement is met, files may not be truncated. Files are truncated only to keep the file system below the low-water mark (by default 75% of the capacity). When the daily truncation policies run, the oldest files are truncated first in an effort to bring the file system usage below the low-water mark. Thus, files may remain on disk even though their truncation mintime requirement has been met if the disk space is not required.

StorNext: How to Avoid Reformating All Connected LUNs and Losing Data When the OS Is Updated or Reloaded

Problem to Avoid
Be careful when you perform an operating system update or reload!

To avoid accidentally reformatting all attached LUNs and removing all data on them, follow the advice given below.  If these things happen and the updated system includes StorNext, this could keep StorNext from functioning.

LTO Drives: Decoding Serial Numbers for Quantum Generations 2-5


Decoding Quantum LTO drive serial numbers

The following information decodes Quantum LTO drive serial numbers for LTO generations 2-5.

LTO-2 Full Height = HX followed by 5 alphanumeric characters.  Examples:   HX10228, HX1037N, HX1043L, HX100PL, HX100ZJ

LTO-3 Full Height = JD followed by 5 alphanumeric characters.  Examples:  JD00D4P, JD00MHG,  JD00882

LTO-2 HH (Half Height) = JK followed by 5 alphanumeric characters.  Examples:  JK0404Z, JK101B8, JK102M3,  JK10DJ1, 

LTO-3 HH (Half Height) = JNYYWWAMEXXXXX

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