This article provides links to separate articles that describe how you can find the product serial number for the products that Quantum supports. This information is particularly useful to both customers and service engineers who need to find the product serial number to open a Service Request or begin to diagnose a problem.
A product serial number is required to create a Service Request. However, the Quantum DATASTOR Shield software does not have a serial number.
To create a Service Request for your Quantum DATASTOR Shield software, you will need the product serial number of the hardware with which you purchased the software: either the Quantum NDX-8d or the Quantum RDX® 8000.
Click the following links for information on how to find the product serial number for these units:
StorNext File Systems - Linked Files & Directories and Their Effect
For a general discussion of hard links, soft links, Windows shortcuts, and Windows junction files, refer to the Wikipedia articles
To find the Serial Number for a StorNext Q-Series product, look in the following locations:
Front, behind bezel:
How can I find the product serial number for a DXi8500?
There are two ways to find the DXI8500 serial number.
Locating the Serial Number Using the GUI
The serial number is located on the GUI home page, as shown by the red box below:
Locating the Serial Number on the Rack Mount Label
The system serial number label is located inside of the back rack doors, as shown below:
The DXi4500 system serial number is the same as the Dell service tag. You will need the system serial number to open a service call.
Finding the Serial Number in the GUI
You can locate the system serial number from the remote Web pages. Navigate to the Home page and look in the System Details section.
With StorNext 4.x, when adding a new Win2K8 client, the client sometimes cannot read StorNext labels, even though the devices are seen properly in Device Manager.
One symptom is that the cvlabel -L command works fine from the MDCs or from all other clients, but not from the new client.
Vision: Database Folder Appears to Have Been Moved to an Unnamed Folder and a New Database Folder Created in Its Place (Bug 31772)
On a Linux host (VisPerf.svt.quantum.com [IP 10.20.163.220]), the database folder appears to have been moved to an unnamed folder within /opt/quantum-vision, and a new database folder was created in its place.
1. From the CLI, enter service vision stop to stop the Vision services.
2. Rename the new database folder (for example, to DB1).
3. Rename the renamed original database folder (contains the rrd folder) back to database.
4. From the CLI, enter service vision start to restart the Vision services.
There are two ways to locate Scalar Key Manager (SKM) appliance server and SKM virtual machine (VM) server serial numbers:
Note:You can distinguish an SKM VM server serial number by the VM at the beginning of the serial number, for example, VM123456. The SKM appliance server does not contain the letters VM at the beginning of its serial number.
StorNext File System: Unable to Mount File System or Connect to FSM Via cvadmin
When you are unable to mount a file system on some clients (when other clients can mount it fine), and unable to connect to the FSM process via a cvadmin tap, the user gets either a connection error or a license error.
One or more of the following errors might be observed:
FSM may have too many connections active.
[1214 11:27:31] 0xb7e2f6b0 (**Error**) Maximum number of connections (n) exceeded.
Connection by <hostname> rejected.
Scalar i40/i80: How can I find the product serial number?
Question: How can I find the Scalar i40/i80 product serial number?
Answer: There are two distinct ways to find the Scalar i40/i80 product serial number:
You will need to locate the product serial number if you want to add a licensed feature.
DXi6500: How can I find the product serial number?
How can I find a DXi6500 product serial number?
There are two distinct ways to find a DXi6500 product serial number:
You need to identify the product serial number if you want to add a licensed feature.
The system serial number is located on the rear of the nodes lip. The system serial number includes the letters BVE. An example system serial number is CX0933BVE00048.
DXi2500-D: Location of serial number
Where can I find the serial number for the DXi2500-D?
You can locate the product serial number for the DXi2500-D either physically or using the remote interface:
The serial number may be physically located in two places:
- Barcode label with the serial number on the rear panel of the server chassis just above the monitor connector.
Certance CP3100: Location of serial number
Where can I find the serial number for a Certance CP3100 drive?
The serial number of a Certance CP3100 drive is located on a label affixed to the unit. This label's location depends on the model of CP3100 (i.e., external, internal, rackmount).
NOTE: The serial number format differs depending on when the drive was purchased and whether it's an external (tabletop) or internal/rackmount drive. The serial number can be 7-12 characters.
StorNext: File System Free Space Shows More Space Consumed Than Disk Usage Indicates ("du" and "df" Outputs Differ)
File system free space shows more space consumed than disk usage indicates in a StorNext File System. There are few, if any, sparse files.
On heavily used file systems, ones with many files added and deleted, the free space fragmentation can exceed 1,000,000 fragments. The current ABMFreeLimit calculation only returns the first 1,000,000 fragments back for reuse. The ABMFreeLimit parameter instructs the file system manager how to process the Allocation Bit Map, which in turn goes into the calculation of the file system free space.
How to determine your media serial number
The serial number is usually located on the bottom or side of your media among one or more lines of alphanumeric characters. The table below shows examples of the one or more lines of alphanumeric characters on the bottom or side of various media types. The actual serial number is highlighted in red.
Finding the Quantum Vision 4.X Product Serial Number
Question: How can I find my Quantum Vision 4.X serial number? Answer: The Vision 4.x Product Serial Number is in the media kit with the Quantum Vision software CD.
It is located in the following places:
StorNext: Truncation is not working
Files Are Not Truncated as Expected
Even if the truncation mintime requirement is met, files may not be truncated. Files are truncated only to keep the file system below the low-water mark (by default 75% of the capacity). When the daily truncation policies run, the oldest files are truncated first in an effort to bring the file system usage below the low-water mark. Thus, files may remain on disk even though their truncation mintime requirement has been met if the disk space is not required.
StorNext: Added Tapes Are Moved to Scratch
Tapes added are moved to scratch.
Problem to Avoid
Be careful when you perform an operating system update or reload!
To avoid accidentally reformatting all attached LUNs and removing all data on them, follow the advice given below. If these things happen and the updated system includes StorNext, this could keep StorNext from functioning.
Decoding Quantum LTO drive serial numbers
The following information decodes Quantum LTO drive serial numbers for LTO generations 2-5.
LTO-2 Full Height = HX followed by 5 alphanumeric characters. Examples: HX10228, HX1037N, HX1043L, HX100PL, HX100ZJ
LTO-3 Full Height = JD followed by 5 alphanumeric characters. Examples: JD00D4P, JD00MHG, JD00882
LTO-2 HH (Half Height) = JK followed by 5 alphanumeric characters. Examples: JK0404Z, JK101B8, JK102M3, JK10DJ1,
LTO-3 HH (Half Height) = JNYYWWAMEXXXXX
SAN disks are spun down when not in use, which is causing delays in file reads/writes, and possible I/O errors.
A feature is enabled that spins down disks when not in use.
Disable the feature by doing the following:
- Under Energy Saver, select System Preferences.
- Clear the check box under the Sleep tab to disable this feature.