Launched shared Cloud Protect instance using invalid Instance Type

1) Customer symptoms

a) Customer is able to connect to QCP UI using browser

b) Admin Alert on ‘AWSConfiguration’ is posted on QCP UI Home

2) How to determine if Instance type  is root cause of issue

a) On AWS Web Services EC2 Dashboard on Instances page. Click on QCP Instance and under Description tab check Instance type

3) Steps to recover

a) Terminate QCP EC2 instance and re-launch new QCP instance. Be sure select support Instance type in Step 2 ‘Choose Instance Type’ in EC2 Launch process.

Audience: 
Public Unrestricted
Review/Evaluate: 
2017-01-14
Document Type: