Launches Q-Cloud Protect instance with no IAM Role attached – needed for snapshots and S3 access
1) Customer symptoms
a) Customer is able to connect to QCP UI using browser
b) Admin Alert on ‘AWSConfiguration’ is posted on QCP UI Home
2) How to determine if IAM Role is root cause of issue
a) On AWS Web Services EC2 Dashboard on Instances page. Click on QCP Instance and under Description tab the IAM role is ‘-‘
3) Steps to recover
a) Terminate QCP EC2 instance and re-launch new QCP instance. Be sure to assign IAM Role in Step 3 ‘Configure Instance’ of EC2 Launch process.