Configuration > Email Notifications

1. When the Configuration Wizard is displayed, select Email Notifications on the left side of the page. Alternatively, select Email Notifications from the Configuration menu. The Configuration > Email Notification page appears.

2. On the Configuration > Email Notifications page, click New. The Configuration > Email Notifications > New page appears.

3. Enter the following fields for the new email recipient:

   • Contact Name: Enter the name of the person who should receive email notifications.
   • Admin Alerts: Select this option to send an email message to the recipient whenever an admin alert is generated. For more information about Admin Alerts, see Service > Admin AlertsService > Admin Alerts.
   • StorNext Backups: Select this option to send an email message to the recipient after a backup has occurred on your system.
   • Service Tickets: Specify the way you want StorNext to handle email notifications whenever a service ticket for your system is generated. Choose one of the following:
     • Disabled: No email notification messages are sent for service tickets.
     • Alert Level High: An email notification message is sent only when the alert level is High.
     • Alert Level Middle: An email notification message is sent when the alert level is Middle and higher.
     • Alert Level Low: An email notification message is sent when the alert level is Low and higher.
   • Policy Class: Select this option to receive email about policy class. You must specify the pertaining policy class.

4. Click Apply to save your changes, or click Cancel to exit without saving. You can also clear all fields and start over by clicking Reset.

5. When the confirmation message appears, click Yes to proceed or No to abort.

6. When a message informs you that the email notification recipient was successfully added, click OK to return to the Configuration > Email Notifications page.

To view details for an existing email recipient:

1. If you have not already done so, select Email Notifications from the Configuration menu.

2. On the Configuration > Email Notifications page, review the list of current email recipients.

3. Select the recipient whose information you want to view, and then click View.

4. When you are finished viewing recipient information, click Cancel to return to the Configuration > Email Notifications page.

1. If you have not already done so, select Email Notifications from the Configuration menu.

2. On the Configuration > Email Notifications page, select the recipient whose information you want to edit and then click Edit.

3. Modify any of the following fields:
   • Admin Alerts: Select this option to send an email message to the recipient whenever an admin alert is generated. For more information about Admin Alerts, see Service > Admin AlertsService > Admin Alerts.
   • StorNext Backups: Select this option to send an email message to the recipient after a backup has occurred on your system.
   • Service Tickets: Specify the way you want StorNext to handle email notifications whenever a service ticket for your system is generated. Choose one of the following:
     • Disabled: No email notification messages are sent for service tickets.
     • Alert Level High: An email notification message is sent only when the alert level is High.
     • Alert Level Middle: An email notification message is sent when the alert level is Middle and higher.
     • Alert Level Low: An email notification message is sent when the alert level is Low and higher.
   • Policy Class: Select this option to receive email about policy class. You must specify the pertaining policy class.

4. When you are finished making modifications, click Apply to save your changes and return to the Configuration > Email Notifications page, or click Cancel to exit without saving.

To delete a previously entered email recipient:

1. If you have not already done so, select Email Notifications from the Configuration menu.

2. On the Configuration > Email Notifications page, review the list of current email recipients.

3. Select the recipient you want to delete and then click Delete.

4. When the confirmation message appears, click Yes to proceed or No to abort the deletion.

5. When a message informs you that the email notification recipient was successfully deleted, click OK to return to the Configuration > Email Notifications page.

Select this option to automatically send the Quantum Technical Assistance Center a message whenever a service ticket is generated.