Contacting Quantum

More information about StorNext is available on the Quantum Service and Support website at The Quantum Service and Support website contains a collection of information, including answers to frequently asked questions (FAQs).

Quantum Appliance Upgrades

To request a StorNext software upgrade for Quantum appliances, open a support ticket at:

For further assistance, or if training is desired, contact the Quantum Technical Assistance Center.


For information about contacting Quantum, including Quantum office locations, go to:


To provide comments or feedback about this document, or about other Quantum technical publications, send e-mail to:

Getting More Information or Help

StorageCare™, Quantum’s comprehensive service approach, leverages advanced data access and diagnostics technologies with cross-environment, multi-vendor expertise to resolve backup issues faster and at lower cost.

Accelerate service issue resolution with these exclusive Quantum StorageCare services:

  • Service and Support Website - Register products, license software, browse Quantum Learning courses, check backup software and operating system support, and locate manuals, FAQs, firmware downloads, product updates and more in one convenient location. Get started at:

  • eSupport - Submit online service requests, update contact information, add attachments, and receive status updates via email. Online Service accounts are free from Quantum. That account can also be used to access Quantum’s Knowledge Base, a comprehensive repository of product support information. Get started at:

For further assistance, or for training opportunities, contact the Quantum Customer Support Center:

Region Support Contact

North America

1-800-284-5101 (toll free)



+800-7826-8888 (toll free)

+49 6131 324 185

Asia Pacific

+800-7826-8887 (toll free)


For worldwide support:

Worldwide End-User Product Warranty

For more information on the Quantum Worldwide End-User Standard Limited Product Warranty: