After creating an account and logging into the website, go to the System installation downloads page to download the installation materials customized for the system. If you have multiple orders or an order with more than one Quantum appliance, make sure the Welcome page includes an entry for each Quantum appliance. See Add a System to the StorNext Connect Account for details about adding an entry. Each system has its own System installation downloads button and requires its own installation materials. The page lists systems alphanumerically by serial number for accounts with multiple systems.
July 2017 Website Updates
If you downloaded an Install file prior to the July 2017 changes to the StorNext Connect website, you will notice the system selections are cleared the next time you go to the System installation downloads page. If you need to download a replacement Install file, use the instructions below to re-create the Install file.
The System installation downloads page provides access to the StorNext Connect Install file (.fw file). The custom file is generated based on your identification of which components make up the system. The Install app uses the file to obtain details about the system being installed. You should download the Install file as close to the time of installation as possible so that you use the latest available file.
After downloading the file, you can download the Install file again; for example, if it were misplaced or to ensure the latest version of the app. You can also change the component selections previously made for the system and then create and download a replacement Install file. You might need to do this if the Install app encounters an issue because the components in the Install file do not match the actual components being installed.
Caution: The StorNext Connect website does not prevent users from selecting unsupported configurations. Users should take care to select the correct components for the system. Also, do not create or edit the Install file from multiple devices or browsers at the same time, which can cause data collision and an incorrect Install file.
To create and download the Install file:
- On the Welcome page of the StorNext Connect website, click System installation downloads for the system you are currently working with to get the correct materials.
The System installation downloads page opens, showing the appliance server (MDC) for the system. You need to identify the other components that make up the system.
- Click Add next to the component type to open the Add [component type] window.
Note: Installations of new systems have at least one QXS RAID chassis.
- Complete the form for the component to be added to the Install file record, and then click Submit.
Select the component and quantity. For some component types, you need to identify additional details. For example for a QXS RAID chassis, you identify:
- The disk size, type, and quantity.
- If it supports dedicated metadata—Only one disk array can support dedicated metadata for an appliance.
- If iSCSI is the connectivity method—Only one disk array can support iSCSI on an appliance.
Contact Quantum Support if the component is not listed.
- Repeat steps 2–3 for each additional system component until the System installation downloads page includes all of the components—and only the components—for the system.
- Click Download install file.
A customized Install file is created based on the components selected, and the file is downloaded.
Later, when prompted by the hardware installation documentation, you will upload the file to launch the Install application.
If you need to edit a component, click to remove the incorrect component entry, and then re-add the component, specifying the correct details. If you add, remove, or edit a component after downloading the Install file, remember to download the file again to capture the changes.
The Access documentation button opens the Hardware Installation Documentation page, which includes links to the documentation resources you will need to install your Quantum appliance hardware and deploy your StorNext environment with the StorNext Connect Install app.